Sharon H.
Horrible company with terrible customer…
Horrible company with terrible customer support! I ordered a chair and when I placed the order there was absolutely nowhere on the order information that it would take 6 WEEKS to receive it. When I called to inquire on the delivery date, they said it was coming from overseas and that it would take 6-8 weeks. I asked if I could cancel it because I couldn't wait that long, nor was I ever notified, and they refused. I then called again a few weeks later to try to change the color of the chair. I did this 2 weeks in advance of it being delivered. They refused. This company has a lot to learn about customer service and not screwing their customers over. This has probably been the worst shopping experience I've ever had!
Response from SohnneDec 1, 2025
Hi Sharon, Thank you for sharing your experience. We appreciate every piece of feedback because it gives us the opportunity to clarify the full picture for future customers. The chair you ordered is part of our curated collection that requires a careful production process and precise craftsmanship. These pieces are made in limited batches, which is why the estimated time frame is set between 6 and 8 weeks. When you are looking forward to a truly well-made piece of furniture, the waiting period often becomes part of the value, because the final result reflects the quality behind it. Regarding your request to cancel or change the color, your order had already moved into the final production stage. At that point, materials, color selections, and scheduling were already secured with the manufacturer, which made adjustments no longer possible. We understand how disappointing that can feel, and it is never our intention for any customer to feel unsupported. For readers, it is important to know that our service team works every day to communicate clearly, guide customers through each step, and provide consistent follow-through. Many of our customers enjoy a smooth and satisfying experience, and we are committed to making sure that continues. Sharon, if you would like us to review your case again or explore any additional solutions, we are more than willing to help. Customer satisfaction is something we take seriously, and we are always here to listen. Best, Sohnne team