SohnneReviews of sohnne.com

Response from SohnneDec 13, 2025

Hi there, Thank you so much for sharing your experience. We’re sorry your chair arrived damaged, but we’re really glad Joe was able to step in quickly and arrange a replacement for you, especially during the busy holiday season. I’ll be sure to pass along your kind words to him. We truly appreciate your understanding and your trust in Sohnne. Best, Steve Sohnne team

Response from SohnneDec 13, 2025

Hi Oliver, Thank you for the wonderful review. We’re happy to hear you’re enjoying both the chair and the sofa, and that the quality and communication met your expectations. Keeping you informed throughout the process is very important to us, and we’re glad Joe could help make that experience smooth. We’d love to assist you again anytime. Best, Steve Sohnne team

Response from SohnneDec 13, 2025

Hi Brandon, Thank you for taking the time to update your review. We’re glad Diego was able to resolve the delivery issue and get the missing chair sent out to you. Making sure everything is completed properly is always our priority, and we appreciate your patience throughout the process. Best, Steve Sohnne team

Response from SohnneDec 1, 2025

Hi Dobby, Thank you for sharing your comment. We want to clarify this for readers, because this situation does not match any customer transaction in our system. You have not made a purchase from us, and we have no record of any interaction under your name. Without an order, there is nothing for us to assist you with, and the claims made here are not supported by any verifiable information. For this reason, we submitted the review to Trustpilot for verification. They have been investigating it and reviewing the details carefully. Regarding the showroom address, we have always communicated transparently that our London location is a partner-based receiving office, not a public walk-in showroom. This is clearly stated in our support documents and on request through our customer service team. We understand that misunderstanding can happen, but the information is available for anyone who asks. To readers, please rest assured that we welcome honest feedback from real customers, whether positive or negative. What we cannot do is validate claims from individuals who have not purchased from us or who present information without evidence. If at any time you believe there has been a mix-up or if you did interact with us under a different name or email, we are happy to look into it further. Our team is always ready to assist genuine inquiries. Best, Sohnne team

Response from SohnneDec 1, 2025

Hi Max, Thank you for sharing your experience. We want readers to know that this case has already been fully taken care of through our customer support team. The concerns you raised were addressed, and a complete resolution was provided on our side. We also understand that you have not yet updated your review, and that is entirely your choice. We respect your freedom to express your opinion and appreciate honest feedback from every customer. Your comments help us improve and stay motivated to deliver better service and clearer product guidance for future buyers. For anyone reading, we remain committed to resolving every issue brought to us. When something is not right, we take responsibility, we respond, and we follow through until a solution is reached. Max, if you ever need further assistance in the future, our team is always here to help. Best, Sohnne Team

Response from SohnneDec 1, 2025

Hi Sarah, Thank you for sharing your thoughts. We want to clarify a few things for readers, because the accusation of being a scam is deeply concerning to us and does not reflect how we operate as a company. Your return request was already under review by our team at the time this review was posted. It seems the review was written before the return process had a chance to be completed. If you check the emails from our support team, you will see that we were fully prepared to assist you and provide a solution so that you would not be left dissatisfied. To readers, please know that we take every return request seriously and handle each case thoroughly. Our goal is always to make sure customers receive fair treatment and a clear resolution, whether it is a replacement, repair, or refund. Sarah, if you revisit our previous emails, you will see that we genuinely tried to resolve your concerns and were ready to assist fully. If you would like to continue the conversation or need further support, our team is here and ready to help you reach a satisfying outcome. Best, Sohnne team

Response from SohnneDec 13, 2025

Hi Gordan, Thank you for the great review. We’re happy to hear everything arrived quickly, the communication was clear, and the product met your expectations. We truly appreciate your recommendation and your support of Sohnne. Best, Steve Sohnne team

Response from SohnneDec 13, 2025

Hi Alan, Thank you for taking the time to share your experience. We’re glad Diego was able to respond promptly and resolve the issue, as well as follow up directly with the manufacturer to ensure it was properly addressed. Your feedback means a lot to us, and we appreciate your trust in Sohnne. Best, Steve Sohnne team