Meryl M.
I am very pleased with the quality and…
I am very pleased with the quality and look of the chair and ottoman ordered. There was some confusion about the delivery date and white glove service coordination. The item arrived after the white glove service person came, waited and left. I was not aware that the delivery people would only bring the huge boxed package into the lobby of my building. I had to make a large tip to the delivery people to bring the item into the elevator and up to the 18th floor. Fortunately, we discovered the chair and ottoman were already assembled. When I alerted customer service representative Hans Edward that I wasn't able to use the white glove service, he kindly reimbursed me the cost of the service. Alls well that ends well. Thank you.
Response from SohnneDec 13, 2025
Hi Meryl, Thank you for such a thoughtful review. We’re thrilled your chair and ottoman arrived looking as beautiful in person as you hoped, and that they’re a perfect fit for your space. I’m truly sorry the delivery timing and white glove coordination felt like a puzzle to solve, that’s not the experience we want. I’m glad Hans was able to reimburse the service cost and get everything back on track. Wishing you many relaxing moments ahead in your new setup. Best, Steve Sohnne team