Olivia M.
Not what is advertised.
Purchased an Eames chair replica which looks beautiful on the Sohnne website. It was supposed to be an elegant cream colored leather. It arrived. Most parts were damaged and it is fake leather in a tacky bright white color. I noticed that the frame/feet, which in the picture were black, are actually chrome. So I did a Google picture search and discovered that the photo on their website is lifted from another furniture retailer. I asked my cousin to go to the San Francisco address on the website and there is no such company located there. In short, I was scammed. Much too expensive for the poor quality of the chair. Customer service is bogus...directs you through Watsapp to China. No one ever answers the line, and so far no one has responded to my emails. Feeling very disappointed as we gave this chair as a gift and were incredibly excited to have it.
Response from SohnneDec 1, 2025
Hi Olivia, Thank you for sharing your experience. We are truly sorry to hear that the chair did not meet your expectations, and we want to clarify a few important points for readers so they can understand the full context. First, the photos on our website are not taken from other retailers. All images we use come from our own product photography or licensed studio material. Sometimes color tones can appear slightly different due to lighting or screen settings, but the images are not taken from outside brands. If there is ever a manufacturing issue or variation, we address it directly with customers through our support team. Regarding the San Francisco address, this location is an administrative office and not a public showroom. This has been communicated to customers who reach out to us directly, and we always provide assistance through our official customer service channels rather than walk-in visits. As for WhatsApp support, it is not a bot or offshore system. It is simply one of our communication tools used by many international customers for faster messaging, and our team responds from our main service center. If you did not receive a reply, then your message may not have reached us properly, and we would be happy to review this together. To readers, please know that we do stand behind the products we ship. If an item arrives damaged or not as described, we offer replacements, repairs, or refunds depending on the case. We never leave a customer without support once we are contacted through the correct channels. Olivia, if you would like us to take another look at your order and help you resolve the issue properly, our team is ready to assist you. Your experience matters, and we want to make sure you feel heard and supported. Best, Sohnne Team