SMOKReviews of smoktech.com

Terrible, deceitful company. I purchased a device which was faulty, so I went to the Smok website to claim warranty. Unsurprisingly, the website never truly took you to the warranty page, and when I eventually found it, the website was purposefully designed so that the warranty claim could not be completed. What followed was 4 months of emails between myself and the company, whereby they demanded video evidence. On receiving this, they cut all contact, showing their warranty guarantee for what it is: a criminal scam. Customer Service person Alice Zhu was handling my claim, and was an utter disgrace from day one. I would highly advise avoiding this Chinese scam artist company at all costs.

Never shipped my order. All they did was create a label to make it look like it was "shipped" but they never actually put it in the mail stream. Zero response to my requests for more information. Had to file a claim with the payment company. Avoid buying here.

Bought a SMOK RPM Lite whose plug broke shortly after purchase. They said it was not their problem, wouldn't replace the easily replaceable plug and said I'd have to buy a new unit. Instead, I purchased a SMOK nord 4 that came with 2 tanks. BOTH LEAKED. Again "Not their fault." (???) Picked up a new, but discontinued SMOK Alien. The NEW tank drips. Replaced all the rubbers/rings and it still drips juice. The sales person at the vape shop later told me that "SMOK is notorious for leaking". After some debate, SMOK decided to send me a $30 coupon and one for shipping. Dozens of attempts to place the order failed. (I was using my Galaxy S20) When I FINALLY used my laptop the order went through. Perhaps their site is incompatible with Galaxy S20, Android or Mobile in General. (I suggest if you have to deal with customer support or with purchases, use a REGULAR computer or Laptop. NOT MOBILE!) My advice? DO NOT EVER purchase ANYTHING that comes under the SMOK brand until they fix the leaking issue. Seems like all vapes might leak, but not this much. (Update: It's been over 9 months and SMOK still has not sent me my order.)

I have never in my life received such bad customer care. I bought an item which was faulty and then they gave me another item which was also faulty. Both had a button that couldn’t be pressed without falling inside. They decided this wasn’t their problem anymore and refused to do anything even though both times were their fault. No compensation or anything and they completely cut contact with me after I brought up consumer rights. They are a joke take your business literally anywhere else.

Customer service is laughable, sent me two faulty items and wouldn’t send a third because of their policy, didn’t care that it was their fault not mine because the button wasn’t attached. Buy from literally any other company they are a joke. Apparently consumer rights don’t apply to them.

I have been a Smok user for several years. I had been using the Nord. I decided because of the danger the switch design has for accidental pocket engagement to try another smok product. After researching puff to activate I decided to try the Novo 4. I am so pleased with this design. Very easy to use, has just the right amount of settings and produces a very nice cloud. But most important no more burnt legs from the switch design.

I bought a novo2 it fell apart and and I bought A Novo 3 which quit working altogether I contacted them and they will not honor the warranty for either of they r very rude I contacted them serval times and not getting if u r reading this I would advise not to order from them they very rude so I'm not ordering threw them again their products r junk

Would leave a zero star if there was one. Smok stopped working after 3 months. Been over 4 months now and still no replacement despite them saying they would send one twice. Cheaply made, overpriced and customer service give false promises.