Loren J.
Trash
SMOK knows how to make money. They build a solid looking device and design it to break quickly so you have to buy a new one. I’ve had 3 of their devices - the novo 2 I purchased twice, and both times it broke within 4 months; and I had a sub ohm device I’m forgetting the name of which broke fairly quickly as well. I’ve also had two of their tanks - the baby beast and another; the tanks won’t break on you but the coils go out in a day or two while the uwell coils I now use last 6 weeks. When your SMOK product breaks you might find that it’s under warranty. Ok, no problem, just file a claim with them online. You have to submit proof of purchase and a video of the unit itself and what’s not working about it. When they approve your claim, you’d think you could just send in your return and they would send you a new one, but no sir. They want you to send it to the US headquarters first for further review and then they’ll send you a new one in 1 to 2 weeks after receiving your old broken piece of crap. So they make returns as difficult as possible, and they design their products to look good, but fail within a few months. It’s all about turnover people. As long as they spend a decent amount on a good marketing plan, and pay a bunch of online vape sites to give them good reviews, no one will notice their products are actually garbage. SMOK isn’t an American company. Don’t support them, they just want to scan you. Support someone local :)