SMOKReviews of smoktech.com

I’ve purchased smok products multiple times before through vape shops. The one time I purchased an item from their website it came in with a faulty battery (1-3 hits max before it needed to be put on the charger again). I contacted the customer support line who referred me to a third party warranty center who wanted me to pay for shipping (again) to have them either fix or replace the vape. Not impressed.

These vapes made by smok are nothing but junk….

Purchased Smok Acro Pod device ~ it came with 2 refillable pods. Filled both pods with 2 difference favours of Nic Salt eJUICE. Tried it, it doesn’t work! Kept getting an error “ohms too low”. Called the EU support number, a friendly German accent guy answered, he gave me instructions - send through 4 things: video of error, pic of QR code on box, receipt and my country and email it to support@smoktech.. and support.eu@smoktech.. (note I cannot write “.com” as it isn’t allow with TP). This was 3 weeks ago! No reply from the the EU email, I got a reply 2 days ago from the other email. To rub salt to my wound of disappointment, I receive a generic copy and pasta FAQ and instructions on how to claim warranty.. if you read my first email and looked at the attachments, you would have found that I followed the instructions perfectly and provided you with the 4 things you need to process the claim! Absolutely Rubbish! I cannot believe how disappointed I am with their product and service! This is not how you run a bad business, they are worst than that!

My husband bought the Smok Vape Pen V2 Kit 2 months ago. He was replacing a Joy Tec that was no longer available. The whole time it has leaked from the air hole. I went online to find out how to fix this problem. There was a list of remedies, which my husband had already tried. Nothing worked. He called Customer Service. They told him to do the things on the list. He explained that he did. All she kept saying is do the things on the list. No other solutions offered. So no customer service apparently. He told her he would be throwing it away. No comment from her. So definitely throwing your money away to buy this vape kit. Not recommending you buy one if called Smok or Smoktec. What a sham!

2 nord 2 vapes in 6 months. 1st one stopped working my husband gave me his and that stopped AFTER the 3 months now the 2nd one is the same. IIt's not the battery as when I take the pod out it lights up but doesn't say no atomizer. Also the flap to lift to fill breaks v easilyI really like the nor 2, know by looking at numbers when to refill, charge is a bit difficult to see, but gives a great vape. Ordering another 1 to give me chance to look around for another decent E Cig. I dropped from 20/40 a day to about 3 and now have to go back to cigarettes I notice Nord has nothing to say. An addition to this, both nords were sat on a shelf and fired up without being touched.daughters did the same last week and she had to buy new pod and coil as both burned out. Would def not recommend this product and if not using it make sure power is off. I have gone back to one of the very first I used Aspire and no problems at sll

I've bought 2 smok novo 2 in the last 9 months, both of which lasted less than 6 months. Initially great, then always the same problem. I've been a vaper for many years from mods to pods and never had such a short life. The online store which I bought it from only provide a 3 month warranty so clearly they know smok novo 2 don't last and have themselves covered. Won't buy again.

Literally the worst vapes...the novo2 and 3 both have problems with pins to battery stop popping back out and vapes stop working. Will never buy another again. Had novo3 for less then 4months and it broke...smok is terrible and has a terrible customer service

Bought a mag P3. Warranty says it's dust proof, water proof, drop proof. I drop it 3 feet and the screen cracks. Then I file a claim to get a new one under the 6 month warranty. Smok (madvapes.com) tells me I'm covered. Then I tell them it's the screen. Nope not anymore. 275 dollars spent and they don't cover the screen!? Not recommended at all!