SMOKReviews of smoktech.com

My original vape wouldn't turn off within a month of receiving it. I contacted customer services who required video proof of the fault plus the code on the box and receipt. Fair enough. After reading these reviews, I feel extremely lucky that I received a replacement! However, this one is doing the same thing! The instructions state that pressing 5 times in quick succession will turn vape on. Long hold to vape and then 5 presses to turn off. Its not turning off and I seem to have to do numerous times of 5 presses to get it on. I've also had to charge it for half hour to get it to work despite 3 lights flashing which mean charge is full. A very frustrating process and a waste of charging battery just coz it won't turn off. Although I am grateful for the replacement, I was hoping it would work properly. I would not recommend this product. I have given 2 * because customer service sent me a replacement.

Faulty vape only 2 months old went through the process of warrant claim and I was told by chat I would revive a replacement vape in 20 days. It’s been 40 days now and still no sign of it! I’ve always used smok products now I’m thinking it’s time to change!

I used to love SMOK devices, especially their tanks, my favourite being the V12 Prince & the MAG Mod. SIGH! Suddenly the build quality of their coils has gone downhill and my MOD has only lasted a few months until the battery compartment dropped out damaging two 18650s. The coils don't last long, even on a lower wattage & almost always leak I went back to my trusty ALIEN 220W mod with some fresh batteries AND nothing! It's as if their built to fail so you go out and buy more. Nah not happening.

All devices start out well, good performance across the range but anything other than nord coils are useless. 1 in every 5 or so last more than a week. The devices just don't last. After a few months, sometimes as little as 2 months, the device suddenly dies. They do seem good value on the face of it but paying £40 for a ecig that lasts 2-4 months on top of pods/coils and juice. Might as well go back to smoking.

OMG!! I have either owned or still own all Smok products. I have had 2 Smok Infinix, 2 Smok Stick X8, 1 Smok Procolor, 1 Smok RPM 40 and 4 Novo 2's. I AM DONE!! The Infinix were pretty good and the first Novo 2 was also. But all of the rest...forget about it. The Procolor and X8 ended up popping and spitting hot juice down my throat. And like someone else mentioned they wanted a video of that happening. How in God's name can I video that!? All the rest leak like crazy. I have to constantly wash my hands, the outer casing. I also have to clean out the insides/pins every time I fill the pods. For those of you complaining about the pins sticking. That is due to the juice leaking down inside which then gums up the pins eventually causing them to stick. I too reached out to customer service via email. After MULTIPLE un-answered emails, I finally received a request for photos of my warranty and receipts. I sent them all of the requested information. I then received another email requesting photos of my warranty and receipts along with photos and video of the above mentioned. I sent them another email telling them that I sent all of that to them already. I also asked them how they expected me to video the hot juice popping into my mouth and throat. That was the last time I heard from them. I am now in search of new refillable pod system that does not leak. I don't want one with all the fuss. I don't want a digital read out where I have to adjust watts and crap. I don't want to mess with coils and cotton. I want it to have at least 800mah and to just fill it and go. I can not be bothered with all of that other crap. Anyone have any suggestions on a brand and model?

Bought a SMOK RPM Lite whose plug broke shortly after purchase. They said it was not their problem, wouldn't replace the easily replaceable plug and said I'd have to buy a new unit. Instead, I purchased a SMOK nord 4 that came with 2 tanks. BOTH LEAKED. Again "Not their fault." (???) Picked up a new, but discontinued SMOK Alien. The NEW tank drips. Replaced all the rubbers/rings and it still drips juice. The sales person at the vape shop later told me that "SMOK is notorious for leaking". After some debate, SMOK decided to send me a $30 coupon and one for shipping. Dozens of attempts to place the order failed. (I was using my Galaxy S20) When I FINALLY used my laptop the order went through. Perhaps their site is incompatible with Galaxy S20, Android or Mobile in General. (I suggest if you have to deal with customer support or with purchases, use a REGULAR computer or Laptop. NOT MOBILE!) My advice? DO NOT EVER purchase ANYTHING that comes under the SMOK brand until they fix the leaking issue. Seems like all vapes might leak, but not this much. (Update: It's been over 9 months and SMOK still has not sent me my order.)

I recently just purchased my alien by smok The first day I got it said don’t abuse this product which I wasn’t when I was going to take my first hit off the device and the tank smok really has poor quality on devices and their tanks are somewhat decent but I just think smok really needs to get together when it comes to their products

I’ve been using smok products for a couple years and let me tell you my experience. The first one I ever got was the best. Drew nicely, didn’t leak, so of course they discontinued it. I prefer the pod systems with refillable tanks. Every one after that I bought drew horribly, leaked to the point of me having a washcloth nearly to mop up the liquid every few draws. The coils also start tasting horrible after a couple days. The devices tend to get hot as well. I’s Like to say they’re cheap, but most starter kits cost around $30+ unless they’re on sale. That being said, they frequently are and vape sites push them aggressively. I recently switched to an innokin device and am so far muck more satisfied.