smartrikeReviews of smartrike.com

It will be my daughter's first bike so I am excited for her to receive it

Won a Trike in a silent auction for a community outreach program that benefits young kids. There was a part that was missing and Rory took care of it for me. Was very thorough and communicated well using diagrams and email to make sure of the part that was needed. Thanks to Rory support, I am now able to put the trike together and give the trike back to to the organization in hopes of making one child's holiday a better one. Thank you Rory!!!!!!

Wir haben für unsere Tochter smarTrike scooTer T1 Pink Roller und Laufrad über Kaufland.de gekauft, welche nach ein Jahr kaputtgegangen ist. Nun ist jetzt mehr als ein Monat nach Reklamation vorbei und wir haben kein Geld zurückbekommen auch andere Roller nicht! Wir müssen ständig Bilder von dem Roller machen irgendwelche Nummer auf dem Gestell suchen und nachreichen also teure Ware sieht super aus, aber keine Qualität! Tochter total enttäuscht wir auch. Würde niemandem empfehlen!

I recently contacted support enquiring about a replacement part for my daughters smartrike 3 in one tricycle. Rory was very helpful. He asked for photos and more information to understand the problem and then issued a full refund since the part was defective. He also replied promptly via email at every step of the communication. Thank you.

IRA helped me by sorting out a replacement strap ( damaged in floods but bike all good for a SmartTrike no longer in production. Now received and fitted.

Outstanding customer service from Franck! I had a broken part and he quickly resolved my problem by sending me a replacement. Excellent company!

*****since writing this review, contact and a resolution has been offered ****** I brought a smarttrike 3 for my granddaughters first birthday. I set it all up, then we took her out in it, the brake kept going on, I went onto you tube, checked the set up, tried to dothe recommended fix, but the fix wasn’t possible, I lubricated it and tried again, the brakes keeps going on and it doesn’t come off easily. Emailed smartrike on 28 October, today is the 15November, I’ve been pinging emails to them constantly, as requested I’ve sent videos, watched you tube, tried the fix, sent receipts, photos, batch numbers etc. Then get an email saying they haven’t heard from me in a while so will close the ticket. All emails come from Franck- I don’t know if this is the standard name they use, every email wishes me a wonderful day, all I want is a fix for the Trike. This is the last email, it’s now Tuesday. All emails come during the night so I don’t have any way of speaking to them. Hugely frustrating Hi Julie, Thank you for your reply. We apologize for the delayed response due to the holiday. We will send an update by Monday. Thank you for your patience. Have a great day! Franck Customer Support Specialist smarTrike So many reviews say customer service is great but it’s not the experience I have received. I don’t know what holiday, as this has been an excuse twice. The trike I have is faulty. The back doesn’t stay up and I haven’t even had a response to that part of my original email. So brake and back faulty. It was packaged well, looked unused and well made but doesn’t work. Maybe I’ll get a response on here. Thanks for reading Update 15 November email from Franck Hi Julie, Thank you for your patience. We apologize for the delayed response. We will send you an update within the week regarding the faulty trike. Thank you for your comprehension. Have a great day! Franck Customer Support Specialist smarTrike ***update. After posting on here an exchange has been arranged. Just a shame it took a review to sort it out.

I put an order in 5 days ago and nothing, not very good at customer service, in answering or getting back to people quickly, if you pay extra for express post, you don’t want to wait 2 weeks to receive what you have bought, I’m sure there are better companies to deal with