smartrikeReviews of smartrike.com

Needed to replace the stroller bag as the stitching had ripped on the seam. Was able to contact and received prompt responses to my warranty inquiry. Company maintained contact during recent postal strike to ensure I did eventually receive my item which they had shipped on request. Stroller had 2 war warranty and was almost a year old so it was nice to be able to get the shopping bag replaced with no hassle.

I just bought smart trike for my son and i just use for 1 day and break always stuck and u are not responding

We have a Smartrike xtend which our daughter loves! Currently used as a trike but looking forward to converting it to a scooter. We had an issue with the trike. “Complete user error” nothing wrong with the trike/scooter. I spoke with the customer care team and heard back within 24 hours with a solution. Had some bits sent to my address with in 5 days of contacting them. Fantastic product and even better customer support. Big thanks to Aya for everything.

We love our trike and use it every day. Small, light and fancy. The costumer service is fast and helpful. I am satisfied.

I order extended scooter for my son one side of the scooter was broken I emailed the customer service they agreed to send me another one but I have been waiting for more than 2 weeks very poor customer service when u email them they reply after few days very slow and disappointing service I do not recommend it and scooter not safe for 12 months old be careful when u buy it

We bought a 2018 model second hand and overall are happy with it but there were some teething troubles including that we couldn't keep it from unfolding when it was folded up. After searching for instructions which I found but for the more up to date model and looking on YouTube I reached out using their online form and got a reply quickly asking for photos and more details. I sent those and again got a quick reply explaining two of the issues and that it sounded like the third one (the folding) was due to age. The CS offered to see if a strap accessory to keep it closed was still available to buy and for €20 postage (not sure how much the item itself cost) but that prompted me to find an old luggage strap I had and used that instead. It's still a good product but confusing in places and disappointing to have not aged well and to not have a brake, which would be useful but wasn't fitted on older models.

Bought a smart trike whilst putting it together i broke one of the inserts emailed smart trike spoke to mace vallo really helpful and understanding asked if I could buy some new ones received email back saying parts ordered free of charge you don’t often get service like this nowadays if I could give ten stars would do if I could superb company

I purchased a second hand smartrike that was missing the foot pedals so I decided to contact customer service via email. The rep helped me very quickly, showing me where the model info was so that they could find the right part. Very easy process! Mace, who I was in communication with, was quick to respond with a solution. 10/10 would recommend! Excellent customer service.