smartrikeReviews of smartrike.com

Very good product and excelente assistance. They were very helpfull when I needed to fix a minor problem.

My daughter was recently gifted a smart trike for her birthday. Upon putting it together we realized one of the wheels was missing a cover part which was causing the trike to be unbalanced. We messaged smart trike about this and Mace helped us right away. A week later we were sent a new wheel and now the trike works perfectly!

I got in touch with Smart Trike to ask about some replacement parts for one of their trikes. Their customer service was super helpful and gave me all the info I needed to get the parts shipped to Italy. Their products are great, and so is their after-sales support (my trike is a few years old, but they still provided the parts I needed). Big thumbs up for how well they treat their customers!

I bought a Smartrike STR3 second hand, and realized too late it was missing the pedals. The previous owner insisted it wasn't delivered with any. Mace helped me get these, when I didn't think I can find these anywhere (looked online, went to the store where the trike was originally bought from, to a bike shop). Thanks a lot for the great customer service! I am really happy my daughter can enjoy her trike now.

Excellent service from Mace at Smartrike, contacted as a recently bought str7 stopped folding, after contacting smartrike the issue was resolved quickly with a new replacement part. My little boy loves his smartrike and it’s an added bonus it being able to fold to store and to bring along in the car. Have bought several trikes for all of my children and can’t fault them.

We ordered a trike , it arrived dirty and damaged. There is no number to call to speak to someone about this and our emails to your "help" email address are just ignored outright and have been for days. Would definitely not recommend purchasing anything from this company.

Great company, great product. I bought the SmarTrike str7 for my little boy for Christmas 2023. The item itself is well built and easy to put together, but unfortunately for us the brake kept coming on when we used it. I contacted the company, who gave me some instructions on how to realign the brake. Unfortunately, it didn't work, but when I contacted them again with a video and details of the problem they sorted it out straight away with a replacement trike, even though it was a good few months since we'd purchased it. Now, we have a perfect trike that is great to use and my little boy absolutely loves it. We couldn't be happier. The trike is easy to fold, light to lift and nice and sturdy once in use. Even with the initial problems I wouldn't hesitate to recommend this product and company to anyone that wants a stroller type trike, that converts into a peddle trike. A*

Excellent quick, kind super service from Mace! I can recommend it!😊