smartrikeReviews of smartrike.com

We had some difficulties putting our Smartrike together and thought there was an issue with the product - we wrote a review with 2 stars. In response, customer service at Smartrike could not have been more helpful and responsive. We realized the error was ours and there was no issue with the scooter. We highly recommend Smartrike - the scooter is high quality and adorable - perfect for our 2 year old granddaughter and plenty of room for her to grow with the scooter.

Buen día, el producto SmarTrike 4 en 1 es genial para los niños, pero tengo un problema, el accesorio plástico que sujeta la rueda se partió y no se donde puedo conseguirlo o a que Centro de Servicio en Colombia puedo acudir para arreglarlo.

I received the best support with many options to solve the your problem

Sehr freundlicher Kundenservice. wir haben das Vorderrad vom smartrike smartfold beim letzten Flug verloren. Das Ersatzrad wurde uns sehr schnell und unkompliziert von Smartrike zugesandt. Das smartfold an sich ist super.

When a piece of my daughters smartrike 7in 1 came out customer support was fast and reliable. Constantly keeping you updated sent the piece as soon as possible. Even though the piece didnt work out they sent a return slip for the original item and once i shipped it out i got a new trike within 2-3 days. Franck and Ira were great, respectful, and reliable. Thank you smartrike!!

I just want to say a big thank you for all the help I got in sourcing a part for a smartrike bike. I contacted SmarTrike looking for a part, not really thinking I would be successful but I got so much help from Aya, it was invaluable. The part is now on the way to me, which I really appreciate. Couldn't recommend them enough. Mary, Ireland

I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.

Seems a great product so far only thing is to fold it you have to remove the front wheel and the button to do so is so stiff it’s painful to push. I have to use a slat of wood to press on so it doesn’t hurt my skin! Is this normal or a fault in design?