smartrikeReviews of smartrike.com

I needed a part for my Smart Trike, wasn’t sure how to order it, I could not state what the trike wasn’t doing correctly. I had a customer service person get in touch with me via email Much sooner than I expected. The customer service stayed proactive , asking me to send them a video of the problem, letting me know the problem, they’d located a part, did I want to purchase, my order was placed, my order was in the way, did I get what I needed…. Since corona, I have NEVER had this kind of customer service from any place!! Very few times before corona! Blew me away!!

My one year old loves her trike. Ran into an issue with a part and customer service replaced it without hesitation. Very impressed with the way they handled our situation!

I purchased a "Glow Toddler Tricycle" in June 2021, that fell apart after one month of light use. Customer support were quick to respond but then expected me to ship back a fully assembled trike which was very inconvenient, fortunately one of the customer experience managers got involved and resolved my issue brilliantly and quickly, would be five stars were it not for the initial problems prior to their involvement.

I contacted customer care for a problem I had with the front wheel and dealt with a colleague named Mace. The reason for this review & the 5 stars are definitely because of Mace. She was so helpful and made the process so easy and smooth. If I shop w Smart trike again, it would definitely be because of her great customer service.

I contacted customer care for a replacement part and dealt with a colleague named Mace. The process was easy to follow and Mace was also great support every step of the way. The product quality itself is great quality tailoring to multiple stages from 10 months up. My son absolutely loves being in this instead of the pram so it has become the accompaniment for strolls to the park etc. I would 100% recommend this company for the quality, the ease of use for changing modes and most of all the excellent customer service!

I have had the most positive experience with the customer services of smarTrike in particular Ira, she was amazing! We were bought a smarTrike as a gift for my daughter and unfortunately whilst going for a walk, the rear axle snapped. I contacted customer services and had the pleasure of being contacted by Ira, she kindly spoke me through the details of sending the previous smarTrike back and sent a prepaid shipping label. Following that, within 7 days We received a brand new replacement and are so over the moon with the entire customer service we received!

The front wheel lock of our trike broke... rendering it un-steerable. The part is of reasonable quality.. and lasted for approximately 2 years. While I would have loved to see this part replaced at no charge, I was satisfied with the small cost of the replacement part. The email exchanges took approximately 1 day per reply (took a few back and forth to get our parts identified). The replacement part shipped quickly and arrived in only 1 day. That's awesome. The initial part recieved was clearly used (very dirty and worn), but the company was swift to send a replacement and this part was satisfactory. Deducted 1 star for the quality of the first part.. but otherwise a very positive customer service experience.

I purchased a smarTrike for my 8 month old son who refuses to be transported in anything else. We tried all the high-end strollers (Uppababy, Nuna, Bugaboo) and he wouldn’t last longer than 15 minutes in them. The smarTrike keeps him entertained and engaged while I get to have a bit of storage and not worry about sun protection because of the canopy. When I ran into an issue, Mace in the customer service department helped me trouble shoot and ended up sending me a replacement part. I appreciated the quick and kind help that honestly surpassed the service I received with $1000+ strollers.