SmartCustomerFounded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listingMalls & Marketplaces · Goleta, California
Excellent
Malls & Marketplaces · San Jose, California
Excellent
Malls & Marketplaces · Santa Monica, California
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Malls & Marketplaces · irvine, California
Excellent
303 approved reviews, newest moderated first
Yvon
They deleting bad reviews, avoid this company!
Response from SmartCustomerFeb 9, 2023
Hi Yvon, we don’t delete reviews, but reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#remove.
Kolaguy
Scam reviews. They charge business $ to remove negative ratings and give more better ones for $. Best to stick to bbb , trustpilot or sellerratings, were business can't take off negative reviews.
Response from SmartCustomerFeb 9, 2023
Hi there, we appreciate the opportunity to address this. To allow for full transparency, we don't prevent reviewers from leaving negative feedback. Sitejabber doesn’t spotlight negative reviews over positive ones either. We don’t in any way charge businesses to take down reviews. Removal of negative reviews can only be done if the reviewer violates our Terms of Service – see https://www.sitejabber.com/faq#fake
Nissim M.
This is to request Site Jabber to assist in solving the lethargic response of Facebook to a Recent Hacking done by an imposter James Paul. This Person has Stolen my identity, on my the site of Nissim Moses Facebook.com to that of James Paul- (From Puerta Rico with an address in New York.) also in addition he has changed my password on Facebook and on every article posted on my Facebook under my name of Nissim Moses Changed it to James Paul. I tried very hard to retire control of my site but till today The Facebook Team has been non co-operative. Even changing my Password which has been change during the Hacking Process is not possible. This implies that Facebook does not check the validity of Password Changes by checking thoroughly the identity of the person requesting the Change. Further Facebook Request a person to select out of some 100 plus forms the correct form and describe to them the problem in less than 500 words the whole complex problem. After some-how making the effort and sending them a request, we have still not received any response or solution to the problem. Please Help. Nissim Moses Picture of Imposter James Paul
Response from SmartCustomerFeb 9, 2023
Hi Nissim, we can’t imagine how frustrating this situation may be. Based on the information you shared, we unfortunately wouldn’t be the appropriate contact to help, as Sitejabber is a review platform that allows businesses to manage reviews as well as a site that allows people to review products, companies, and services. We kindly ask that you please leave a review for Facebook for further assistance, as this has no affiliation with Sitejabber. Thank you.
Miss B.
For months I tried to warn others about a scam company called finvestings.com who are owned by Sanako Service Ltd who are registered in The Marshall Islands. I am assuming Trust Pilot looked into the company and found that they are a scam company but sitejabber did nothing but allowing fake positive reviews. Totally disgusting
Response from SmartCustomerFeb 9, 2023
Hey Miss G, review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. Reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#fake Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. If you have additional concerns, please reach out to [email protected]. We’re happy to help.
nathan P.
They emailed me to sign up for their service, giving me a link to reviews they have for my business. Upon looking I found 3 fake 1 star reviews for my business in their site. A horrible attempt at manipulating emotions negatively to get sales. I'm also not interested in reaching out to scammers to get this cleared up with money, they are obviously not real.
Response from SmartCustomerFeb 9, 2023
Hey Nathan, we do reach out to businesses to make them aware of reviews that are left. Our platform is for the monitoring, collection, and publishing of all types of reviews – and across multiple sites, not just Sitejabber’s. Customers do get a “Resolution Window” that allows them to address any issues raised in a review. We’re happy to help you get the inaccurate reviews left on your business resolved, please reach out to us at [email protected].
James R M.
Great Platform 🥰🥰
Response from SmartCustomerFeb 9, 2023
Hey James, thank you. We think you’re great too.
Dandrea S.
Wow I got my Profits today I never believe this was real until my Dad got his Profits from investing in this Platform so I also gave it a a try and I got my Profits Today Rest Assured ❤️🔥❤️🔥 Shanila Coleman
Response from SmartCustomerFeb 9, 2023
Hey there, looks like you left your review on our company’s Trustpilot listing by accident. Sitejabber.com is a reviews website where buyers like you can leave feedback on businesses and their products, and don’t have anything to do with investments, profits, or anything of the sort. We ask that you please move your review to the correct business. Thank you.
Ryan B.
They often time lies and do not let me get bakc into my google account and then proceed to presumably assign fake accounts with 1 or 2 reviews to leave a high rating on this site with very little evidence proving such "high quality" and often times have seemingly false reviews and rather...bias, as well as having bad customer support.
Response from SmartCustomerFeb 9, 2023
Hey Ryan, can you send us more details at [email protected]? We will be waiting for your email. Thanks.