SmartCustomerFounded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer (smartcustomer.com) has 303 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Showing 17 reviews with 2 stars · Clear filters
Marshall M.
Sitejabber promised to email me as soon as my review is "published for the world to see, typically within 48 hours." This promise was made 11 days ago. I wrote to Sitejabber to find out what the delay was and got no response. I wrote my review for Chipmunkapublishing and I thought the review was positive. I can't understand why my review was not "published for the world to see." Sincerely, Marshall A, Mays
Larry C.
Good day FACEBOOK CONNECTION. I AWAKE EACH MORNING WITH F I G H T AMERICAN CORPORATE, CAPITALIST MONSTERS on my mind!!!! It is, truly, very sad that our country no longer has "GENTLEMEN IN BUSINESS." Instead, CONSUMERS ARE NOW DEALING WITH UNETHICAL, GREEDY VULTURES$$$ I am working on a case against GOODLEAP LENDERS and their MONTGOMERY PARTNER IN CRIME [DIXIE's PLUMBING/ELECTRIC/ HEATINGHVAC business]. My situation resulted because DIXIE's REFUSED TO HONOR MY HOME WARRANTY COMPANY, which is one of the tops!! With an emergent gas leak, DIXIE's told me I COULD PAY OUT OF POCKET, OR FINANCE A LOAN to have major home upgrades done$$ Total costs were a MAJOR $31'129USD. In comes GOODLEAP$$$ They made the loan easily accessible. DIXIE's, RECOGNIZABLY, HAD THEIR INVOICE PADDED AND HIDDEN! NO LINE ITEM FOR LABOR COSTS--JUST FIGURES FOR JOBS DONE. I'm not stupid at 77 years old!! I research and read every day, as a scholar. Here's what I am laying before you, my fellow CONSUMERS..... BUSINESSES THROW CUSTOMERS TO GOODLEAP, WHO FINANCES LOTS OF HOMOWNER PROJECTS. WE HAVE THE BEST OF CREDIT SCORES AND ARE THE MOST CREDIT WORTHY ELEMENT OF ALL CONSUMERS--SO, WE ARE TARGETED. Many of our group WILL DEAL WITH THE LEINS (they can only place them on WHAT THEY FINANCED, by law!!!). THE BUSINESS PAY A COMMISSION TYPE FEE TO GOODLEAP. I BELIEVE THIS IS WHY DIXIE's FLAT OUT REFUSED TO USE MY BONA FIDE HOME WARRANTY, which would have been MORE ETHICALLY CORRECT. Well, Here is the MONEY BREAKDOWN WITH GOODLEAP.....THEY GAVE ME A CONTRACT WITH THE TERMS BEING $31,,129USD borrowed WITH A PAYBACK BEING $71,129- USD. This is certainly proclaimed, BY LAW TO BE U S U R Y$$$$, which means they are charging astronomically much more than the amount of money borrowed$$$ BEAR IN MIND --- MY CREDIT SCORE IS IN EXCESS OF 800!!...MY INTEREST IS AT 14%. I was told this is the best they offer to someone with a score like mine. This is MARLARKY BS!!!...GOD help if someone has a score which is less than mine!!!
James M.
Sitejabber censored me but let’s ALL good reviews to go on its platform with no pics no proof of purchase but when I write the TRUTH the liar company come in and complain about my reviews and the cave for them. Guess they are intimidated by big company LIARS!!!!
Response from SmartCustomerApr 7, 2025
Hey James. Thank you for taking the time to share your feedback. We understand your frustration and would like to clarify how our platform operates. Sitejabber does not censor reviews based on whether they are positive or negative. Our goal is to maintain a fair and trustworthy space for both consumers and businesses. Reviews that do not comply with our terms of service, such as those containing inappropriate language, personal attacks, or spam, may be removed following a thorough review process. If you believe there is an error or a review is missing, please don't hesitate to contact our support team at [email protected]. We will investigate the matter promptly and take appropriate action.
rafk
ETA: Nebula replied to the review. If it needs verified, and is not viewable, how did they see it? I submitted reviews. They were all submitted, except one, a Nebula review. For some reason, this specific one needs verification. The verification link directed me to their main page. There is not a way to verify. I contacted customer support. Hopefully, they will reach out soon. An email from them indicated reviews are posted within 48 hours. A customer service agent stated 72 hours. That is inconsistent. Shady. This site disabled reviews for Lipstick Alley, a few years ago.
Response from SmartCustomerOct 2, 2024
Hello there, We take steps to verify that reviews are genuine and come from real people. This is why you might receive a verification request from time to time. When you clicked the link in your verification email, your review for AskNebula was published, allowing them to respond. In rare cases, such as LipstickAlley, we do disable reviews if we notice a pattern of inappropriate or spammy reviews. We apologize for the 48-72 hour discrepancy and our team will be updating the email notifications asap. Thanks for your feedback and let us know if you have any further concerns.
Iraq F.
they are biased reviews platform your reviews will be shown to you only as published but for all it isn't , check the views meter if it doesn't adds views then probably they ghosted your review even they says they published it !
Response from SmartCustomerJul 24, 2023
Hi there, reviews are generally posted within 48 hours, but some may be flagged for further review which can take up to 30 days. One of the possible triggers for this delay is when a review comes from a brand new account. This is due to a prevalence of bot accounts popping up for the sole purpose of leaving false reviews, whether positive or negative. We do apologize for this inconvenience and hope you understand! If you have additional concerns, please reach out to [email protected]. We’re happy to help.
Me
They will not and do not appreciate 100% open honest real website/business reviews.They didn't even suspend or close my account they just made it so I cant click on anything on their website(I checked on three different browsers)except customer support.I contacted them and told them what is going on with their website and they responded with "oh we can't duplicate the problem" and then never responded or replyed to me again but yet the keep sending me automated emails about other things.Responding by asking me to contact them is simply unprofessional since I have already contacted them and they didn't respond,they didn't care to "look deeper" because if they wanted to find out if something were wrong with their website(which there is) they would have done it when I contacted them.I DID previously contact them with all the details several times.Their response to my review is just insulting and proves my point.Also another reviewer has reported the same thing is happening to them so this backs up what I am saying as truth.What is also true is I have never been contacted by site jabber after leaving a positive review and asked by them to change it to a negative review.All my reviews I have left are of my own accord/volition.
Response from SmartCustomerMar 15, 2023
Hey there, we apologize for any frustration this may have caused. Could you please send us an email at [email protected] with specific details? We’d like to take a deeper look into your account and see what went wrong here. We appreciate the opportunity to make things right and look forward to hearing from you.
Ken S.
...until I had an experience with an actual scam website - MBenzGram.com. Trustpilot picked up on them posting a bunch of fake reviews, where they have a 2.2 star average and a warning label. On SiteJabber, the scam website has 4.35 stars and tons and tons of fake reviews that there seems to be no way to report or have taken down. Now I realize that TrustPilot is better.
Response from SmartCustomerMar 3, 2023
Hey Ken, thanks for bringing this to our attention. This particular business does use verified review collection methods, but we will certainly have our compliance team investigate further.
Yvon
They deleting bad reviews, avoid this company!
Response from SmartCustomerFeb 9, 2023
Hi Yvon, we don’t delete reviews, but reviews are flagged for such things as inappropriate language, irrelevant content, solicited reviews, site-promotion spam, competitor spam, or other Terms of Service violations. You can learn more about the process at https://www.sitejabber.com/faq#remove.