SmartCustomerReviews of smartcustomer.com

Do not waste your money shopping with Lauren's Boutique. I ordered a $90 dress that, upon arrival, looked completely different from the website photos—the cut, fabric, and construction were inferior, and it was not even the correct color. ​When I contacted customer service with photos showing the item was completely not as described, they refused a full refund and repeatedly offered an insulting 20% partial refund. ​While their website claims to have a "30-day return policy for a full refund," the fine print forces the customer to pay expensive international return shipping that takes 4 to 5 weeks to arrive, making their 30-day window practically impossible to meet. They use this impossible timeframe and lowball partial refunds to avoid taking accountability for sending incorrect merchandise. ​I had to escalate this directly to my bank to initiate a fraud/dispute chargeback. Save yourself the stress and avoid ordering from this site.

Stupid platform with irrelevant stupidity for reviews they are asking pdf file of invoice are mad why will I share my personal data for review stupid learn from trust pilot simple sober geniun

Je partage mon expérience concernant la plateforme Trustpilot afin d’alerter les consommateurs sur le manque d'objectivité de leur système de modération. Après avoir déposé un avis totalement factuel et poli concernant une mauvaise expérience avec une entreprise, j'ai constaté que mon avis avait été immédiatement signalé par la marque, puis je subi des pressions au risque d'avoir mon avis masqué ou supprimé par Trustpilot sous des prétextes de vérification abusifs. À l'inverse, les avis positifs sur cette même entreprise se multiplient sans aucune demande de preuve de leur part.Ce fonctionnement crée un biais évident : les notes globales affichées ne reflètent pas la réalité du service client des marques, car les critiques négatives sont systématiquement découragées ou censurées par des procédures lourdes. Trustpilot donne l'illusion de la transparence alors qu'il protège en priorité les intérêts des entreprises partenaires. C'est pourquoi je choisis aujourd'hui de publier sur une plateforme alternative et indépendante.

Their rating system is deceiving, does not reflect reality, and hurts businesses. This is easily verifiable by entering any page. Fix this if you want to become a serious player in this game.

I wanted to share my experience with the service of the company but it is not showing publicly. It is showing on my account that it was published but when i am logged, my review is not there. i dont know what happened. I even received email that it was posted but still cant be read by other customers or users

I really do not like the new website design for 2026. Not only have they put several unnecessary pushes to be able to submit reviews many of the features are unnecessary. You are now required to upload a proof of purchase for reviewing a website. Okay, really? No this is dribble and needs to go. many websites do not have purchases so this is unnecessary. Simply put it's data collection.

I had an extremely disappointing and frustrating experience with Expedia. While I was in Turkey, I became seriously ill and urgently needed help with my flight. Instead of receiving support, I was met with rude and unhelpful customer service. I provided a doctor’s note to explain my situation, but my request was rejected without any clear reason. What made this even worse is that there was no clear policy on their website explaining why my request would be denied. I was left completely unsupported during a very difficult time. As a result, I ended up paying twice for my flight, and I still have an unused ticket that Expedia did nothing to help me with. This caused me both financial loss and unnecessary stress. This has been the worst experience I have ever had with any travel service. I strongly do not recommend Expedia to anyone.

We are a 25-year-old premium doll manufacturer featured in Forbes, BBC, The Guardian and Vogue, serving 100,000+ customers in 150+ countries. Sitejabber created a listing for our business without our authorization. A reviewer posted provably false claims on our listing. We provided Sitejabber with comprehensive evidence disproving every claim: delivery confirmation showing the package arrived the same day the reviewer complained, payment records, and the reviewer's own enthusiastic emails before she launched a coordinated 7+ review campaign across 4 platforms using multiple email addresses. Sitejabber declined our report with a generic template. Their suggested Verification Request tool returns a 404 error. It does not exist on their dashboard. There is no appeal process. Meanwhile, a customer left us a genuine 5-star review praising our service. Sitejabber published it briefly, then removed it and never reinstated it. Negative reviews stay permanently. Positive reviews disappear. After declining our evidence, Sitejabber emailed us: "Your company has a 1.5 rating. We've enhanced your plan with tools to help you take control." Their sales reps called us 6+ times and emailed weekly for months pressuring us to buy premium plans. Sitejabber is under an FTC Consent Order (January 2025, unanimous 5-0 vote) for misrepresenting reviews on their platform. We have now filed formal complaints with the FTC, BBB, and California Attorney General. Their BBB profile shows 15 complaints from other businesses describing identical treatment.