SmallsReviews of smalls.com

Do not take the bait! They entice you in with a low cost trial pack and then BAM!, an order shows up at your house 2 weeks later accompanied by a hefty charge on your credit card for over $200.00! What they fail to make clear is that when you buy this "trial pack", they are really setting you up on a wildly overpriced recurring auto shipment. On top of that the packaging is non-eco friendly and the Cats hate the food. Two thumbs way down for this unethical company. 👎🏼👎🏼

Was having trouble changing an order date and the smalls team was very helpful it figuring it out.

Took a little while for my cat to adjust to the new foods but now she really seems to enjoy it! I love that I am feeding her fresh, healthy foods without all the preservatives and byproducts.

Firstly the food- It helped my cat Maggie lose weight and become less gassy. It helped my senior cat Diego with gi and his often bouts of constipation that would cause him great pain and bleeding. He is 13 and in the first stage of kidney disease and the high moisture and high protein greatly helped him as well. Not to mention they absolutely LOVE the taste. It really is high quality, good food, for your furry babies. Also, Smalls has incredible customer service. Extremely kind, helpful, quick to respond, and went above and beyond my expectations.

My cat loves the dry food! She especially loves the freeze dried food but doesn't care at all for the wet food. The company worked with me to make my cat happy.

Overall experience if that's ok: First of all, my kitty boy Toki loves the chicken and turkey wet foods. Beef made him sick so we don't get beef anymore, but his energy has notably improved and his coat is so soft. He's a happy dude for being 10 years young! In terms of ordering, the website could be better which I'm sure you guys are working on. If someone wanted to unsubscribe or even change their address, there should be a simple way of doing that on the site without having to email or text someone. I'm still getting used to judging when to ship in between orders. I usually end up shipping too late so I have to hold my cat over with plain dry food while we wait for his wet food to come in. Also, I don't always get exactly what I order -- most of time, there's substitutions with no notice as to why. As long as it's chicken and turkey it works for us, but I much prefer dealing with the tube than the flat pouch packaging. Overall, I know I'm giving my boy a great product so I'm happy with being a Smalls customer. Once the other details sort themselves out, I will happily upgrade our experience to five stars. Thanks! ⭐

Smalls team is always so helpful, they are fast acting and fulfill every sensible request. They’ll always have a customer with me!

Received the wrong food. Smalls immediately sent out a corrected order of food with absolutely no hassle. This is the BEST cat food I have found in my 40+ years of caring for cats, with the BEST customer service. Our newly adopted kitties love this food so much. They were both lethargic with dull coats, stinky breath & stinky poo's. After just a few weeks eating Smalls, they are full of energy, silky and virtually stink free. The littlest one had an issue with vomiting after eating. NO more! Smalls is the best thing I ever did for my cats.