SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Maryle M.
Gracie LOVES this food. I was surprised that she went for the pate because she is used to shredded food so when I ordered the sample box, I only ordered two of the pate. It's her favorite, so on our first order, I included more pate.
HHP
One of my cats has a history of bladder stones, for which she was put on a prescription diet that I later realized was extremely high in carbohydrates. This led to her developing diabetes. In short, I did a LOT of research and knew exactly what I wanted in terms of nutritional content for my diabetic cat - <5% calories from carbs, the rest split between protein and fat with slightly more protein than fat. This is a lot harder to find that you would think! Weruva came closest but the cats hated it. Then I found Smalls and it was perfect. Wet food with exactly the nutritional content I wanted, using species appropriate ingredients. It's expensive but at this point I didn't care. For the most part I have been happy and my cat, who was in remission from diabetes before going on Smalls has remained that way and looks healthier than ever. I do have a few complaints though. Maybe this is because they are a newer company and are expanding, but every batch I receive is different in texture and water content. Not just a little different - it can range from smoothie consistency to sausage consistency within the same formula. From their customer service responses it seems like they've been trying different processes and facilities. I hope they figure it out because this amount of inconsistency is really unacceptable. They also seem to have some difficulty matching their supply with demand as sometimes a particular formula in my order is unavailable and they just give me more of another one. I wish they would let me know about these things in advance and give me some choice in how to handle it. Additionally, I've received more than one order in which the count was wrong for the different formulas. Sometimes they were quick to offer refunds or credits, and other times they just apologized and offered nothing. I've been a customer for over a year now and I am planning to stick with them, but I think new customers should be aware of these issues. I hope they work out these kinks because the concept and the food itself is really worthwhile.
Susanne
My cats liked the first shipment. I mix it in with their regular wet food. However, they have not touched the second or 3rd shipments. I even shared with a friend who has 4 cats. Her cats didn't like it either. I will be canceling.
Giselle B.
the food is great its just outside my budget maybe I will revisit Smalls after I have saved up
C W.
My cat is very, very picky. However, when he finds something he likes, he only wants to eat that. He was slow to pick it up but then he started to go for it more and more over the course of 2 months. We had a break for one day between batches. The latest batch came in and he's not eating it again. I don't know how different the recipes are each time. If they keep varying even a little, he's not going to be eating it regularly
Correne H.
The staff is super helpful and were very quick to refund my $ when an order arrived in terrible condition. My cat is a super picky eater and they helped me find a food that is good for his health and still something he will eat.
Susan
We were running out of Mica's Kibble, I emailed to move up our order. I received an answer right away. Mica's order will ship this coming week. It is the only food we feed him and he loves it. It would have been bad to run out. Thanks for the great product and equally great service!
Gina H.
My adopted cate Yoni only liked the canned catfood that I would make the metaphor of "fast food flavors" (you know the mega chain with the good fries). At first she turned her nose up at all the flavors, but after contacting support (amazing by the way) they suggested I heat up the food for 10 seconds in the microwave. That did the trick! Now she eats it right out of the fridge. She almost sucked up the entire bow! The only reason I didn't give this rating a five star is because they use FedEx. Both times I have had a delivery, FedEx dropped the ball. However, support was there for the rescue and has sent me a new order each time.
