SmallsReviews of smalls.com

The customer service is the best customer service I have ever had! My kitties like the kibble over the wet food and they found a plan that works for me and laser kitty

My cat is a picky eater and loves this food. I am very happy. Our kitty used to vomit after eating. Once we made the change to Smalls, she has not vomited one time.

I have had the initial sampler, and 2 months worth of product at this point. My cat likes the product and I like that its more nutritious for him. However, having said that, its the only reason I have continued to use it. The website and features are subpar, the packaging 2/3 times has been horrendous. The second shipment has a busted tube of food and cat food was all over the other containers. All 3 times had the dry ice melted and the box was soggy. I reached out to Smalls directly about my issues and never got a response. Order with caution. I am already looking into other companies that can provide a good product and customer service.

The food is good for my cat but it's pricey. Customer service is SKETCHY. As a customer you have zero control over your account. You can't even cancel it yourself, remove your payment info, nothing. I contacted them via email and after trying to tell 2 different people (that just kept pushing) why I just wanted it closed. They eventually "closed" it and told me it was closed. Lo and behold I get another box...after my account was "closed". I made it clear I didn't want it, and I get a box anyway without my consent. I'll update later if they make me pay for it or dont fix their mistake and 100% close my account...What a scam.

Ever since discovering smalls my kitties have shown improvement in their energy, their softness of their coats! Also its just undeniable when comparing their ingredient list to other brands that this is exactly what our fur babies should be eating! REAL food not processed food with added ingredients I can't even pronounce or identify. Our kitties only eat what we choose to give them, they do not get that choice and it's up to us to choose correctly if we want our babies to live a life of longevity! Cats commonly die of kidney failure as they age and it's because they cannot process the food we are giving them efficiently. The recipe of smalls I strongly believe will decrease the chance of kidney failure because they will not be having to detox these additives from other brands (they did not tell me this , its just my opinion). They are digesting natural and real ingredients when consuming smalls! I recommend this brand to everyone with fur babies of their own! They are truly onto something great and just all around sincere.

I want to give you guys a 5 star rating so bad, but the only thing holding me back is the shipping issues. The food is great, the concierge service is phenomenal, but shipping is iffy. I think once you guys fix that problem you guys will have top notch service!

I had a wonderful customer service experience with my first full order. They replied in a reasonable time and fixed my order despite it being past the usual date to change things. Then when I received it, I was still charged the full amount, which they again promptly fixed. You are definitely doing something right:) I'm still working on getting my kitties to enjoy the food. One did and the other did not as of yet. Keep fingers crossed.

Honestly, Smalls is just ok. My cat eats it but I think it’s just because it’s there. Not necessarily because she likes it so much. There have been fewer instances of vomiting, which was an issue before, so that’s a plus. Haven’t noticed improvements in her breath or the stinky litterbox but I’ll give it more time. I’ve only been using it a couple months so I won’t give up just yet. Now the cons... The packaging is horrible. Dishing the food up can get messy. I wish it were more user friendly. The food in the trial box seemed to have a lot more moisture, which was encouraging, but everything after that has been so dry. It practically crumbles out of the package, so that’s disappointing. The website is not very helpful, unless you want to order more products. And yes, it’s pricey. I don’t know how much longer I’m willing to pay $80/month for cat food unless I see noticeable improvement in her health and behavior. So far I haven’t seen it. But I’ll keep trying, for now.