SmallsReviews of smalls.com

My girls weren't crazy about the different formulas and some even made them puke.

I ordered Smalls and it was delivered two floors down and I'm sure it was frozen when delivered but not any notice that it was delivered When it got to me it was completely thawed out. Even the dry ice was defrosted Cat won't eat it at all Not sure because it thawed and refrozen or just the food Spent good money on what I thought was good for my cat and I'm completely disappointed Never again

I didn't like being on automatic shipments. My cat didn't care for all of the flavors. She never cleaned her bowl. Very expensive.

I like that smalls is a product that our cat seems to like, and has benefited by it being that he is 21 years old. What I wasn't happy with is that they offer free cat treats with each order and even though it isn't a costly item, it wasn't included with the latest box which cost over $200. When I asked about getting it sent separate, they said that I would have to reorder more products that they don't send them out separately. So, sad to hear that especially since it is a little thing. Even Amazon, Walmart, Sam's club, Nespresso fix errors. So, even though our cat seems to like smalls, I wouldn't recommend it since they don't seem to really care much about the consumer.

I asked to not receive my next order two times before the shipping date. Jerry only eats a small part of the order. Too many frozen packages in freezer.

1. cats overall hated it and refused to eat it 2. I paused orders while I tried to get them to acclimate 3. they still sent orders after i canceled and charged me. 4. even when I told them that the orders went through after i got a stopped confirmation screen, there was still one more and I ALSO got charged for it. 5. They offered a refund only if i donated it to a shelter. I donated 85 packages to the shelter and they only gave me credits for less then half that. 6.Its not convenient to manage and surf the website, 7. going direct to the site forced me a few times to try and place a new order with no log in option. Luckily I found an email with a link. Ultimately, the cats hated it, I had to pay for their screwup, and they only half took care of it.

Employees, or at least the AI Service that’s used, seemed friendly and were easy to contact via text and email. However, shipping was subpar in that it stated that dry ice is used and it is not. One time the food came in just slightly cool, I just went with it and hoped for the best. The following shipment came in room temperature and I had to get a replacement box and throw out all the food that was in that box. Add to that, after two months of trying to get my cats to eat this food, it just wasn’t successful. Some varieties better than others but most of the time I ended up throwing almost a full pack away. Unfortunately, my 3 cats just did not care for this whether it was texture or taste, it didn’t work.

My cat just throws up this food, unfortunately. Ive tried multiple different proteins they offer.