SmallsReviews of smalls.com

I’ve been feeding my cats Smalls for about 6 months. I like the food because it’s been highly recommend by independent researchers; but I’m not sure about some of the ingredients, such as “canola” oil; and green beans as a filler seems a little odd for cat food. My cats aren’t really crazy about it… they are female litter mates, about 2 years old, and I’ve always fed them highly rated cat food. One is a hungry kitty who will usually eat whatever I feed her. The other is a little on the picky side, and will often leave her bowl unfinished. The chicken (“Bird”) flavor seems appealing, and they both eat it; but I think “picky kitty” is sensitive to chicken based cat foods… her chin breaks out when I feed her anything with chicken as the main ingredient… from my informal research, this seems to be a common allergic condition for some cats. I’ve tried “Other Bird” (turkey)… no skin problems for picky kitty, but neither cat seems to particularly enjoy it… occasionally they’ve both left it unfinished. They both seem to like the fish-based products better. One thing that I don’t like is the packaging… getting it open and dishing it out is messy, due to the flimsy shrink-wrapped plastic bag. I can never get it all out, and I hate to waste anything, so I let the dog lick it clean. I would like to see this changed to a semi-rigid plastic shell, with a smooth, rounded shape to make it easier to spoon out the product. Also, a single serving size would be so much more convenient… currently, I divide the package between my two kitties to avoid having to store leftovers. If I only had one cat, this would really be a problem… who wants to have half a package of smelly cat food in the fridge?

My cats love the food, the shipments are easy to edit, and always timely. I've had excellent experiences on the few occasions I've needed to reach out to customer service. I very highly recommend.

It was packed well in dry ice My cats All loved it and that's saying something for as many picky eaters as we have. Just wish it was cheaper

Terrible customer service and shipping. Most of the time boxes arrive completely thawed. Not enough dry ice and insulation to keep food frozen. I can’t access my account ti cancel subscription. They only let you communicate via text or email. Scammers.

I’m delighted to have found high-quality food that both of my cats truly enjoy. One prefers cow and pig, while the other favors turkey and chicken. I also appreciate how easy it is to customize each delivery—adjusting the items, quantities, and delivery schedule is simple and convenient, especially when dealing with picky eaters. The variety of options available is fantastic. Since using Smalls, I’ve only encountered one issue with a few missing items, but their customer service resolved it promptly and effortlessly. Mistakes happen, and they handled it smoothly without any hassle.

My last order arrived without ice and the food was thawed. I reached out to Smalls customer service, and after about four days, they apologized and sent me a new batch of food. I really appreciate their excellent customer service.

Only a tiny label on massive box informing of dry ice. Said bags containing dry ice tore wide open at even the slightest touch. Very dangerous shipping process/materials, especially if you are not the one that went through the purchase process. Like come on, at least provide a pair of gloves to at least pretend like you give a crap

The true measure of the quality of a business is how they handle customer service when something doesn't work out right. I had some problems cancelling my trial generated subscription on their website. Smalls team stepped up with quick responses and spent the extra time and effort to fix my issue. My cancellation was in no way a reflection against their very fine line of products but due to a finicky 17 year old that likes to lick at his bowl all day instead of having a meal. I don't hesitate to recommend Smalls to all cat owners and I am still working with my cat Al to have him eat a meal instead of grazing lightly all day. Thanks again Smalls a true leader in the care and concern for your cat every meal,every day.