Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
smalls.com
Website
smalls.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My cats loved the new pulled Bird and Other Bird recipes. I hope they can bring back the Freeze Dried recipes as well 🤞🏽
Response from SmallsSep 22, 2024
We're delighted to hear that your cats love the new Pulled recipes! While we don’t have any additional recipes ready to announce at this time we’re always innovating and looking to expand our selection. Any future announcements we do have planned for new products will be shared via email, on our socials, and on our site. If you have any other suggestions or requests, feel free to share!
JK
Julie K.
My cats love smalls cat food .I had an lo…
My cats love smalls cat food .I had an older cat who use to chew on his back so bad I tried every cat food .I had an idea an to try smalls it worked all of bald butt hair back and the 9 nine year cat acts like a younger cat and chases the 2 year cat.Its all been wonderful .
Response from SmallsSep 22, 2024
It's wonderful to hear how Smalls has positively impacted your cats' health and behavior! We're thrilled that your older cat is feeling youthful again and that the food has helped with the bald spots. Thank you for sharing your experience! If you have any other feedback or need assistance, feel free to reach out.
KA
Kay
My kitties LOVE this food
My kitties LOVE this food!
I have five cats.
I originally decided to try this food because two of my kitties, would not eat wet food. I got the discounted first sample set and it was a hit. The two picky eaters gobbled up the food.
The other three kitties took some time but two of them with the help of those free treats I get each time (I started putting them in the food) they are now big fans.
I still have one Kitty to recruit. Frankie just recently started licking the food and it looks like she's starting to come around.
The only downfall is I started out with feeding two packages a day and now I'm up to almost four packages a day, which is very expensive.
I wish there was some way the pricing could be slightly lower or maybe offer incentives like... after your 5th subscription your six one is free. That would be extremely helpful for dedicated and recurring customers each month.
Response from SmallsOct 15, 2024
Thank you so much for sharing your story! It’s wonderful to hear that most of your kitties, even the picky eaters, have come to love Smalls—especially with a little help from the treats! It’s exciting to hear Frankie is starting to come around, too.
We completely understand that feeding multiple cats can get expensive. We actually have a referral program where you can earn credits by sharing Smalls with family & friends. Feel free to reach out for more information! We’re here to help you and your fur family.
LM
Lori M.
TJ loves Smalls meals delivered right…
TJ loves Smalls meals delivered right to his house. :)
Response from SmallsSep 22, 2024
That’s great to hear! We’re so glad TJ is enjoying his Smalls meals and that the delivery is convenient for you. If you ever need assistance or have questions about his meals, just let us know!
KM
Kathie M.
Heavenly cat food
Before I started serving Smalls, my cat was having trouble digesting his food. Now, his stomach has no issues, his coat is much better & he loves the smooth and ground varieties of bird and other bird. We just started with beef, occasionally, which he also loves. Smalls, is vigilant about customer satisfaction and delivery. Thank you for quality cat food.
Response from SmallsSep 22, 2024
Thank you for your glowing review! We're so glad to hear that Smalls has made such a positive impact on your cat’s digestion and coat health. It’s great to know he enjoys the different varieties. We appreciate your recognition of our commitment to quality and customer satisfaction. If you ever have questions or need assistance, don’t hesitate to reach out!
CV
Chrys V.
Noticeable Benefits, Some Tweaks
We have overall really, really loved Smalls. The quality is outstanding and we have seen several health benefits for our girls - most noticeably their coats, and the smell of the litter box is much much less! Deliveries have always been good, never any issues there.
The two improvements I would like to see:
-Recipes seem to change a lot, it's noticeable in color, texture, and consistency. This can be really hard for cats and I'd like to see less of that.
-It is incredibly difficult to tweak the size of the plan. Smalls bases the subscription on number of cats and calories, which requires a lot of number crunching and estimating. It would be helpful to start this way and then be able to add or subtract packets based on how much the cats are actually eating as opposed to trying to do it through calculating calorie reduction.
Response from SmallsOct 14, 2024
Thank you for your review! We're glad to hear of the positive benefits your kitties are having. It's been our #1 priority to provide quality food your kitties enjoy and prosper from.
For any issues you are noticing with your order, we strongly encourage contacting our Cat Concierge team to help. You can contact them at [email protected] or text us at 503-487-4303!
CA
Calle A.
Overall we love Smalls!
Overall, we're very pleased with Smalls food for our cats. Our cats are by no means picky eaters, but they eat any and every flavor of Smalls without issue. I love that I can just set it and forget it for shipments, although there have been one or two times that the order has been processed a little later than normal and so we have to use our emergency canned stash for a few feedings. Not a huge deal.
The price point is a bit high, but it is good quality food and I feel good knowing my cats are getting good stuff.
My biggest complaint, and it's only recently been a problem, is the switch to a different shipping company. Beforehand they were using FedEx, and we rarely had any issues. We live in a rural area of Arizona, and our mailbox is a mile away from our house. FedEx always delivers packages to our house directly, which is important especially for our cat food. The last shipment we got (Aug) was delivered by OnTrac, and was left at our mailbox (in the AZ summer temps!), which again, is a mile away from our house! Luckily it was dry ice in our box this time, so the food was fine. But if it had been just the ice packs, or we hadn't been able to pick it up as soon as we did, it might've been a problem. In addition, our neighbor has *consistently* had problems with packages delivered by OnTrac, so my husband and I were very disappointed to see the switch to them. We anticipate more issues in the future, and if that is the case, we may need to switch to a different cat food. Smalls, please consider switching back to FedEx for shipping. OnTrac causes nothing but problems, and we really don't want to have to switch just because of the company you choose to ship with.
Other than this, we love Smalls and would definitely recommend it to any cat owner!
Response from SmallsSep 22, 2024
Thank you for your detailed feedback! We’re thrilled to hear that your cats enjoy Smalls and that you appreciate the quality of the food. It’s great to know that our subscription model works well for you, even with the occasional shipping hiccup.
We understand your concerns regarding the recent change in shipping providers, especially given your rural location. Your input is invaluable, and we’ll definitely take it into consideration as we evaluate our shipping options. Customer satisfaction is a priority for us, and we want to ensure your experience remains positive.
If you encounter any further issues or have suggestions, please don't hesitate to reach out. Thank you for recommending Smalls to other cat owners!
BC
Brian C.
First order 1.5 weeks late then shipped…
First order 1.5 weeks late then shipped late I contacted t csr and they basically just say sorry and that's all we can do horrible company stay away I love late shipments with warm spoiled cat food jesus this is how they treat youv1st order in omg just holy cow horrible.
Bri
Response from SmallsOct 14, 2024
Thank you for your review! We appreciate you making us aware of your negative experience, and we'd love another chance to correct this and ensure your kitties receive a frozen and intact order. Please contact our Cat Concierge team at [email protected] or text us at 503-487-4303 to get this right!