Lara A.
Seems like a good company
Seems like a good company, but I'm on my third order and the food has come spolied rotten packaged with no ice, so if I gave it to my cats they would all be sick right now :( It also has taken over 2 weeks to get a replacement which just sucks
Response from SmallsOct 15, 2024
I’m truly sorry to hear about your experience with your recent orders. I understand how frustrating this must be, especially when it affects the well-being of your cats. Please know that we take these matters seriously. Your cats’ health and your satisfaction are our top priorities. We're a young and growing company, but that's no excuse to leave your kitties without a consistent diet. No matter what, this isn't the Smalls experience we want for you and we all feel absolutely terrible. We promise that our operations and logistics teams are working hard with our shipping carriers to make sure we can keep this from happening again. Thank you for your patience, and I apologize for the inconvenience this has caused.


