SmallsReviews of smalls.com

Response from SmallsFeb 9, 2025

We're glad to hear you're happy with the quality of Smalls, but we understand your frustration with the delivery experience and the issues you've encountered with FedEx. Inconsistent delivery notifications, thawed food, and missed deliveries are definitely not acceptable, especially for a perishable product. We value your business and are committed to providing you with the best possible service, including a smooth and reliable delivery experience. Again, we appreciate your feedback.

Response from SmallsNov 12, 2024

Thank you so much for sharing your experience with us! We're thrilled to hear that you and your cat have been enjoying Smalls, and that our team was able to resolve your shipment issue quickly. We always aim to make sure you have everything you need for a smooth experience. As for the packaging, we appreciate you bringing the variation with the beef flavor to our attention. While slight differences can occur between recipes due to ingredient density, we’ll certainly pass this feedback to our production team to ensure our filling processes are consistent across all flavors. Thank you for being part of Smalls, and please don’t hesitate to reach out if you ever have any more questions or observations—we’re here to help! 🐱

Response from SmallsNov 12, 2024

Thank you so much for sharing your experience! We're thrilled to hear that your cats love the food and that our commitment to quality brings you confidence. Providing a healthier, balanced diet for cats is at the heart of what we do, and it’s wonderful to know that it’s helping your cats stay happy and healthy. If there’s ever anything more we can do to support you and your cats, please don’t hesitate to reach out. 🐱

Response from SmallsNov 12, 2024

Thank you so much for sharing this amazing feedback! 🌟 We’re delighted to hear that Smalls has made such a positive difference for your cats, from their soft coats and increased energy to their improved digestion. It's wonderful to know that the food is easy for them to eat and that even transitioning to fresh food worked well for you. We’re grateful for your kind words about our customer service and delivery too — it's our pleasure to support you in providing the best for your cats 🐱

Response from SmallsNov 12, 2024

Thank you so much for this fantastic review! We're thrilled to hear that Smalls has been a hit for both you and your cats. Knowing that you're confident in the quality of our fresh, high-protein, preservative-free food is incredibly rewarding for us. We’re also glad the convenient shipping and easy portioning work well for you — making it simple to serve your cats the best is always our goal. Thank you for choosing Smalls 🐾

Response from SmallsNov 12, 2024

We're so glad to hear that Smalls is making such a positive difference for your cat! High-protein food can be a great option for managing weight and supporting overall health, especially for a cat with diabetes. It’s wonderful that her coat is looking soft and shiny, and that she’s thriving on Smalls. Thank you for sharing this with us, and for trusting us with your cat’s nutrition — we’re honored to be part of her wellness journey! 🐱

Response from SmallsNov 12, 2024

Thank you for sharing such a thoughtful review! It’s fantastic to hear that your cats are enjoying Smalls and that you’ve noticed a boost in their energy and satisfaction. We're glad our subscription model has made it convenient for you to manage deliveries around your needs, and it’s wonderful to know the Smallsware containers are adding value to your experience. Thank you for recommending Smalls to other health-conscious cat owners—we’re delighted to be part of your cats’ journey toward happier, healthier lives! 🐾

Response from SmallsNov 12, 2024

I'm so sorry to hear that your cat hasn’t taken to Smalls. We know it can be especially disappointing to try a new food that doesn't work out, and it's understandable that you feel frustrated seeing it go to waste. If you're open to it, we'd love to help with a few tips that sometimes encourage picky eaters to try Smalls, such as warming the food slightly or mixing in a small amount of her usual food for a gradual transition. Please reach out to our team to discuss your options, including potential adjustments to your account. Thank you for giving Smalls a try; we’re here to support you however we can.