SmallsBig Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.
Smalls (smalls.com) has 3,851 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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shazzz A.
Smalls bends over backwards to please you for being a customer
Response from SmallsDec 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service. At Smalls, we always strive to go above and beyond to ensure both you and your cat are well taken care of. If there's anything else we can do, don't hesitate to reach out!
DIANE R.
My cat loves Smalls food. Convenient delivery. A bit expensive but worth it for a healthy cat.
Response from SmallsDec 9, 2024
Thank you for your feedback! We're so glad to hear your cat loves Smalls food and that the convenience of delivery works well for you. We understand that the cost can be a consideration, but we’re happy to hear you feel it’s worth it for your cat's health. If you ever need assistance with adjusting your order or anything else, feel free to reach out!
Mel
The quality of the food is great. Whenever I've emailed customer service, I receive a response within an hour. The only problem I experienced was the cold packs didn't seem to keep the packets frozen. I was always credited for however many packets were not frozen and replacements were sent immediately. The dry ice seems to be working much better.
Response from SmallsDec 9, 2024
Thank you for sharing your feedback! We're so happy to hear that you're pleased with the quality of our food and the responsiveness of our customer service team. We apologize for the issue with the gel ice packs, our warehouse packs our orders with select coolant based on upcoming weather forecasts. That said, as long as the packets are cold to the touch, they're safe to transfer to your freezer and serve as normal. If any packets are room-temperature or warm, please let us know, and we'll proceed with next steps. If you ever experience any further concerns, don't hesitate to reach out – we're always here to help!
Robert E.
Although the prices are a little higher than most cat food, I’d rather pay more for the great quality. The schedule deliveries work out great also. And all three of my cats love every last drop.
Response from SmallsDec 9, 2024
Thank you for your thoughtful feedback! We truly appreciate your commitment to providing your cats with the best quality food. We're glad to hear that the scheduled deliveries work well for you, and it's fantastic that all three of your cats are enjoying their meals! If you ever need assistance or have any questions, don't hesitate to reach out. We're here to support you and your fur babies!
Christine G.
I have a cat almost 21 years old. She was getting so thin it was terrible. I tried smalls and she loves the food and has gained enough weight to look like a healthy cat! I’m sure smalls has added time to her life. Thank you.
Response from SmallsDec 9, 2024
Thank you for sharing your heartwarming story! We're so glad to hear that Smalls has made such a positive difference for your 21-year-old cat. It's wonderful to know that she's gained weight and is looking healthy again. We're honored to be part of her journey, and we truly appreciate your kind words. Wishing her many more happy, healthy years ahead!
Amaya
Since my cat started eating smalls he started to be significantly less constipated!
Response from SmallsMar 19, 2025
That's wonderful news! It's great to hear that Smalls has made such a positive difference for your cat. Improved digestion and less constipation can make a huge difference in their comfort and well-being. Thanks so much for the feedback.
Tammy
All my kitties love Smalls! I have a few picky eaters. When I feed my kitties Smalls, every one of my kitties eats with no issues. I have my own kitties and foster kitties. Smalls is always a food I can depend on for healthy ingredients and food all my kitties love.
Response from SmallsFeb 9, 2025
That's fantastic! We're thrilled to hear that all your kitties, including the picky eaters, love Smalls. It's wonderful that you can depend on us for healthy and delicious food that all your cats enjoy, including your own and your fosters. We appreciate your support and are happy to be a part of your cat family.
Cindy Z.
My house has never smelt so good. You wouldn't know I have cats. The poop smell is gone completely. It has to be much better for them just by that change.
Response from SmallsFeb 9, 2025
That's a great point! A less smelly litter box is definitely a sign that your cats are digesting their food more efficiently and absorbing more nutrients. It sounds like Smalls is a hit with both your cats and your nose! We're glad to hear it's making such a positive difference in your home.
