Otter
Yoshi says "Meow-licious"!
First, if you read the 1* reviews, these don't reflect the actual experience of the vast majority of Cat owners who feed Smalls. I've never had any bad issue with the delivery, never had to be told not to touch the dry ice that keeps it very, very cold, if not solidly frozen. Wecarefully add water in a metal bowl and watch the Fog Waterfall! Ordering anything in hot summer months leaves you at the mercy of the shipping companies, yet only 1 box in 2+ years had some thawed meals, which, were still cold. We used some 1st, refroze the others, without a problem. To leave a 1* review, because you have a picky cat who won't eat anything but dried, over processed bag food, or to choose to buy a new food product without asking your Vet, when your kitty has allergies, or can only eat specific foods, should not illicit a mean spirited review, in an effort to dissuade customers from trying a wonderful product like Smalls cat food, which has been Aces in my book. There are simple methods to get cats who are picky to change their diet, but it requires the owners patience, and I saw none of that in the minimal bad reviews. It's really great food. A reflection on the humans, not on Smalls, but whatcha gonna do? Some cats just want what they want. That's okay too. The kind people at Smalls have never failed to respond to my correspondence within 24 hours... but then, I am realistic in today's tech world, own a business, and know having paid people, who are just sitting by a phone, often in other countries, on the off chance someone would call, would raise the price of everything. Patience, as always, is a virtue not cherished by some, nor practiced by all. But it's free. And helpful... and it can take some time. Kitty's appreciate it. >*-*< After working with the public in this spoiled country I proudly call home, I understand why contact is better by email. A few people just can't be satisfied, nor are they happy, nor nice. I speak from experience. Ugh... That said, I highly recommend this food for your kitty(s), it is far better quality that any cat food I have fed my cats over the last 57 years... since I was 10. My cat was reluctant to try it the first few days, but I wisely only opened one package to work out of, offering her a spoonful here and there, some mixed with her former food. Should she have had a problem, or not have chosen it, after a few weeks, the Shelters, in ANY town, will be so grateful to take what you had, and you could have written it off as a donation, which they need each and every day. Thanks to all that support them!!! My cat now waits by her dish, long before dinner time. She eats some, goes and plays, comes back eats more... goes and sleeps, and then comes back to finish it all, every time. Her weight is now ideal, after 2 years of canned mystery meat keeping her a few pounds over weight, every vet check. Now her health is spot on. NO digestive issues. NO negative health problems. NO wasted leftover food since we started. Just a happy, active, playful little kitty... and isn't that what we all want for our kitty? Meow! Every time I have needed ANYTHING from Smalls, it is a simple email, responded to so nicely, in <24 hours. I hope you will give Smalls a try, I think your kitty will find it is Purrrrfectly yummy, like Yoshi does. If not, please donate it to a rescue or the local Shelter. Thank you for reading my review. Yoshi's human friend.
Response from SmallsNov 17, 2024
Thank you so much for your thoughtful and detailed review! We really appreciate your support and understanding. It's wonderful to hear how Smalls has worked out so well for you and Yoshi, from improved health to a happier, more active kitty. You’re absolutely right—patience and a little persistence can go a long way when introducing a new food, and we love how you took the time to mix the food and help your cat adjust. It’s also fantastic that you understand the importance of supporting shelters with donations, as many cats are in need of good food too! We’re thrilled that Smalls has had such a positive impact on Yoshi’s health, and we’ll continue to be here to support you and all our customers with care and great service. Thank you again for your kind words and for recommending Smalls! 🐱