Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod reviews

368 approved reviews, newest moderated first

Barbara
Jul 15, 2025
Waiting for a reply-hearing Crickets
Waiting for a reply-hearing Crickets
Response from SleepypodJul 16, 2025
Thank you for taking the time to contact us. We're truly sorry to hear that this has been your experience. Sleepypod's Customer Experience team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We've sent a note to the team with the email you provided here. In the meantime, please check your SPAM box in case communications from the team were delivered there.
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Joseph
Jul 8, 2025
Nothing Fits My Dog!
First, I have a corgi, which is a very difficult dog to fit. My first harness, while it fit on paper, just didn't work in real life. After a quick consultation with a pro at Sleepypod, it was decided to try a different model & size. Son of a gun, it fit! Two weeks later we took a long road trip with our dog buckle in his Sleepypod. Our fussy puppy was comfortable & relaxed, while we were relieved to know he was much safer than before.
Response from SleepypodJul 9, 2025
Dogs, like people, come in all shapes and sizes, so it's really wonderful to hear that after consulting with a Sleepypod team member, you were able to find the best Sleepypod product to fit your dog's body build. We loved hearing that your pup was comfortable and relaxed while traveling in his new Clickit harness! Thank you for taking the time to share your experience with us. More importantly, we appreciate your trust in Sleepypod for your furry family member.
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Stephanie W.
Jul 7, 2025
Overall pretty good. Reflective flaking.
Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price of this harness and the S-clip didn’t work well for my seatbelt so I had to make my own modifications. That said I would purchase again. I hope the quality of the reflective stripes gets better or maybe I just got a lemon.
Response from SleepypodJul 7, 2025
Thank you so much for taking the time to provide your feedback. If you have not already reached out to Sleepypod’s Customer Experience team, we’ll be sure to share your product feedback with the team. Customer experience and feedback are very important to Sleepypod. We appreciate your trust in Sleepypod for your dog’s travels!
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JR
Jul 5, 2025
The measurements listed on the…
The measurements listed on the harnesses are not detailed enough, as I purchased two separate harnesses based on the information given for measurement brackets, and neither fit my dog properly (I also needed dimensions on the neck, etc). Weight categories also aren't listed, and I found that information on a different site. I tried to reach out to Customer Service and I found the response time really slow; my last email went 8 days unanswered when I tried to find information on whether one of the harnesses would be safe to use given it was slightly loose. I found this information somewhere else, and realized that my dog isn't within the tested weight category for that harness at a medium size, and so I decided to return it because I couldn't be confident if it was safe, or not, to use.
Response from SleepypodJul 7, 2025
Thank you so much for taking the time to provide your valuable feedback. Like humans, pets come in a wide range of shapes and sizes. While the current Sleepypod harnesses address a broad range of dogs, there are some dogs that do not fit well in the two available models. Sleepypod's new model, Clickit Range, addresses a broader range of dogs -- including narrow- and barrel-chested dogs, as well as dogs with long body builds like sighthounds. We anticipate this harness will be available in September. We hope you will keep in touch with us via social media for any announcements on this product. Regarding the late response from our Customer Experience team, our team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We’ll check in with them to determine the reason. Thank you for your patience and persistence!
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Casey
Jun 16, 2025
I bought the wrong size by mistake
I bought the wrong size by mistake. Otherwise it seems to work really well so far!
Response from SleepypodJun 24, 2025
Thanks so much for taking the time to share your feedback. We're pleased to hear that your Sleepypod product works well for you. Thank you so much for your trust in Sleepypod for your pet!
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Steven G.
Jun 13, 2025
Great travel case for my chihuahuas
Great travel case for my chihuahuas. Long time customer. Super fast shipping.
Response from SleepypodJun 16, 2025
It means so much to us that you are a long-time Sleepypod customer. Thank you for your continued trust in Sleepypod for your pups!
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Valued Wix U.
Jun 12, 2025
My cats love the sleepypod
My cats love the sleepypod! HUGE improvement from the hard plastic cage
Response from SleepypodJun 13, 2025
It's wonderful to hear your cats love the Sleepypod! We appreciate you taking the time to share your thoughts on it and leave your 5-star review. More importantly, we appreciate your trust in Sleepypod for your furry family member.
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Julie
Jun 10, 2025
I’m really excited about this harness…
I’m really excited about this harness to keep my dog safe. The customer service for this company is excellent and I appreciate everything they’ve done to help me with getting the right harness for my dog
Response from SleepypodJun 12, 2025
We appreciate you taking the time to share your experience with us. We strive to provide a 5-star experience for our customers, so we are very happy to hear the customer service was excellent. More importantly, we appreciate your trust in Sleepypod for your pup's safer travels!
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