SleepypodReviews of sleepypod.com

Very Slow delivery, not responding to queries send by email after five days (and counting).

I am revising my rating and review below as I received communication from Sleepypod after putting my one-Star rating and the review on here (coincidence or what?). They claimed the problem was with their carriers who lost the parcel after it was collected from them. I received my harnesses one calendar month after ordering them. Original review: I paid €205.63 through PayPal on 16 September for two car harnesses and p/p. My order confirmation assured me of delivery (Republic of Ireland) in 6-9 business days. It's now 15 business days and no delivery. I emailed them asking for information on 5 October. I got an acknowledgement, but nothing since. I know I sound impatient, but nowadays we expect better than this. I will give an update if I ever receive the harnesses or communication from Sleepypod.

Great fast customer service. Over the years I've bought a few harnesses from them. One of my dogs was particularly hard to get the right size across the various styles they created. The responses were always prompt and helpful. What really blew me away was a harness I bought back in 2017 had an issue in 2022 with the buckle (a screw came undone so the buckle fell apart). I asked them if it was safe to reassemble it with the parts I had and instead they shipped me 2 replacement buckles for free the same day. This was well after the 1 year warranty.

They have a link on their website for "European" customers. I used this link and received multiple website errors. When I contacted the company they queried if I was a wholesaler. No I'm not and at no point did it mention that they only sell to wholesalers. There was little in the way of "good" customer service - the attitude was one of boredom and frustration that I had dared to complain. I was directed to their US site - I'm not paying almost double the cost of the product to have it shipped when they have European supplies for their wholesalers. Bought an alternative from a UK based comapny.

Took six months to get my refund and had to get my credit card involved multiple times. sleepypod continued to lie to me and had terrible customer service. Go down Where else

I wanted a car harness that would keep my pup safe in the car, and after hours of research, I found that this was the only crash tested harness for his size. I was worried about making an expensive purchase without him trying it on, so I made sure to measure him and I bought a medium based on his size and the measurements on the site. Unfortunately, the measurements didn't seem to match up for my dog's weird body (he's a corgi) and the medium was a bit too big. I reached out to customer service and they were awesome! They sent me a small with a return label and said to try the small and to send back whichever one didn't fit. We ended up keeping the small and it made it in time for our big road trip! My dog hates the car to begin with, so he wasn't too thrilled with being strapped in, but it gave me so much peace of mind knowing I made him as safe as he can be if the worst happens. It also made a great hiking harness, and we were able to strap his waterbowl and doggie bags with carabiners to him. Thank you sleepypod for the great product and customer service!

Awful customer service. I’ve been waiting a month for a refund for a harness (too large) that I returned. Sleepypod even confirmed receipt of return however has failed to provide a refund after 30 days of receipt of returned item. I have sent a few follow up emails and got zero response, I even tried live ‘Chat’ and was immediately disconnected from ‘Chat’ session when I asked about refund. I immediately try to start another ‘Chat’ session and got a message that ‘Chat’ session was not available (this was during business hours). I have sent a dispute to my credit card company. Use caution if you have to return a product to sleepypod.com

I attempted to purchase a (very expensive) travel pet carrier from Sleepypod this week. The product page for this item misleadingly shows a multitude of color options; however, nearly every color is out-of-stock well into next year. When I spoke with a representative about the matter, they informed me that they do not appropriately plan ahead by increasing inventory in anticipation of the holiday season. I'm incredulous that this company's inventory is so markedly mismanaged and will not give this company my business going forward.