Mattress WarehouseReviews of sleephappens.com

My husband and I were in need of a mattress and bed. He new what he wanted and what he new he wanted to spend.So went to the store in Washington pa. The lovely lea took super good care of us .Did everything we asked we even left went looked other places.Came back and she did more research while we were gone not knowing if we would come back. Super sales person very happy customers.

These people are crooks !!! I attempted to buy a full size mattress and box springs from these crooks in March of 2020. I asked to have it delivered to their store, and I would pick it up myself, which they said was no problem. They lied to me 4 times on the pickup date .... everytime I tried to pick it up they said they did not get it yet. Then the manager said he could have it delivered to my house quicker. So I agreed. I went home that night and saw their reviews on ConsumerAffairs.com, and was shocked to find this company had the worst reviews I have ever seen! I went back to the store that night and told the manager I wanted a refund. He said he would refund my money but could not give me a receipt of any kind stating confirmination of my refund. I luckily had put it on my visa card, so I called my visa and canceled the purchase with them. VISA will protect you from crooks like Mattress Warehouse. But, to top it all off, 3 days later, after the manager told me he had refunded my purchase (but refused to give me a receipt ), the delivery people called me to confirm delivery of the bed !!! Obviously, this company is the worst !!!!!! These people are worse than used car salesmen !!! I had to call that lying manager again, and tell him not to deliver that bed !!! The other reviews I have read, said some of the people suspected they got used mattresses !!! Read all the reviews on this company, folks. You will be shocked they are still in business. Do not give these people your money !!!! You will get screwed !!!! P.S. I think the reason they wanted to deliver it to my house was so I could not return it or get my money back. ( once they put it in your house, it is yours ). After reading the reviews, I am convinced firstly, there was something wrong ...... like they did not have the bed I ordered. Secondly, I am sure it would have been the wrong bed or worse yet, some used garbage they had laying around. Either way, it is a nightmare dealing with these dishonest people ( no pun intended ). Oh, and if you call their corporate number in Maryland, you get a recording. So don't think they will be any help either. This happened at the store at 7482 West Broad Street, Richmond, Viginia. DON'T SHOP AT ANY OF THEIR STORES !!!

I came to Mattress Warehouse in Glen Burnie off of Governor Ritchie Hwy seeking to buy a mattress. I received a warm welcoming from Tonya the store manager. Tonya educated me on purchasing a mattress to meet my needs. The store was very clean and professional. Tonya provided me with what I needed and Im a very satisfied customer.

What great customer service I received today at Mattress Warehouse on Lincoln Way East in Chambersburg, PA. My sales lady was Tabatha. She was so knowledgeable and could answer every question I had. She took her time with me and I did not feel rushed. She asked me exactly what I was looking for in a bed and had me lay on each bed (some of them twice) if I could not decide which one I liked better. After everything was said and done I walked out of there happy with my purchase. Now, I am looking forward to when my mattress and boxspring comes in for me to pick it up. Thank you Tabatha for a great purchase and easy transaction.

Bob and Lee helped us in the Forked River, NJ store. They were very helpful and informative. We bought a full size Serta Perfect sleeper and headboard for our guest room. The price was right and the mattress is very comfortable. Delivery was prompt and the service was very good.

I purchased a new king mattress and box springs from the Winchester, VA, location on 12/14/19. My salesperson was extremely knowledgeable, professional and polite. However, on the day of the delivery, 12/20/19, things took a very ugly turn. Despite having already paid for the removal of the old mattress and two box springs, the delivery guys refused to remove the old mattress due to three urine stains caused by my pets. These were very old stains, mind you, were not "serious" stains because they had been cleaned immediately, and how no odor to whatsoever. I was told that the mattress was considered a bio-hazard and the delivery guys could not put them on the truck with other mattresses. Never mind the fact that these were old stains which had no odor to whatsoever. Never mind the fact that ALL new mattresses and box springs come delivered SEALED in thick plastic wrapping. Never mind the fact that nothing was said to me about this when I placed the order. And, to make matters worse, these same delivery guys who refused to take the mattress, offered to "help me out" by taking the mattress if I paid them each $10 and paid the disposal fee of $30, which is apparently the disposal fee in Fairfax Station, VA. Upon calling customer service in Frederick, MD, the customer service manager, John, couldn't have been any less concerned and more cavalier about my situation. The fact that the delivery guys were willing to take the old mattress for an extra $50 was, as John stated, "between me and the delivery guys". I then asked John to pick up my new mattress and box springs and give me a refund. His reply was, "that's not going to happen". I then stated I would contact the BBB, to which he simply stated, "go right ahead". Now, folks, I ask you, is THIS the kind of company you want to support by purchasing their products??? I purchased the previous mattress and box springs from this same company. Obviously, customer loyalty means nothing either. Save yourselves a lot of heartache, folks, give your business to a company who truly appreciates their customers, not only during the sale, but more importantly, in customer service. Needless to say, I will never make a purchase from Mattress Warehouse Sleep Happens again. Their customer support is even lower on the food chain than some of the sales people you find at used car lots.

On November 18, 2019 my wife and I visited the Glen Allen, Virginia store #0127. While there we looked at several different mattresses. We worked with Laurie Hoffman, Mrs Hoffman was very nice and knowledgeable about the mattresses and pointed us in the right direction. My wife and I chose the Serta X5 that had a sale price of 2199.99 with a free adjustable base. After talking with Mrs Hoffman she offered to see if she could do better on the price due to my military service. Mrs Hoffman made a phone call, came back and told my wife and I she could give us the same deal of mattress with the free adjustable base for 1799.99. We agreed to the price and details, as well as purchased a mattress cover. The next day our new mattress and base came, my wife called me and told me they sent a regular box base instead of the adjustable base we were promised. I stopped by the store and spoke with Mrs Hoffman, She was the most unprofessional person I have ever delt with. Mrs Hoffman started out saying that my wife said she didn't want the free adjustable base which she didn't say. Mrs Hoffman then went on to say that she made it clear that we would only be getting the mattress as well as the standard base. When I told her that my wife never said she didn't want it,and that at no time did Mrs Hoffman ever tell us that we were only getting a standard base she started getting very loud with me, pointing he fingers at me and eventually started yelling at me. I am glad no one else was in the store otherwise her unprofessional behavior would have turned an uncomfortable situation into a very embarrassing one. I told her I wanted her managers number and she made a phone call, every time I would try and speak she would cover the receiver of the phone with her hand so I could not be heard. She wouldn't let me speak with anyone nor would she give me a number to contact. All she would tell me is that on my receipt it clearly says what we would be receiving which it does not, it gives a only a part number like I am suppose to know what part numbers go with what. That night when I got home I sent an email detailing all of this to Mattress warehouses main offices customer service, I received no reply so after a few days I gave their customer service a call and was told they were sorry about my experience and told me I needed to speak with the district manager. I have left messages on his voice mail but as of this I have not heard anything back. All my wife and I are asking for is what we were told we would be getting in the first place. It is very clear to us that when dealing with Mattress Warehouse you are only important prior to the sale or when the sale is being made, after they have your money you are out of luck getting a simple issue resolved.

I bought an adjustable bed and mattress from Patrick Doxzen on Queen Street in York, Pa.. With our first purchase, which was for my mother, was in May he was very helpful and patient with my mother and ultimately found a bed she fell in love with after 1 nights sleep. Fast forward to November and my mother to be moved into a semi private room. Her biggest concetn was having to give up her bed. Patrick again helped me with purchasing a twin bed for her. He was very compassionate and understanding of the situation. When it's time to purchase a bed for myself it will be Patrick whom I purchase from. Thank you Patrick. Also, I wanted to mention the men who delivered the bed were very kind and patient with usas her room was a hot mess.