It is our mission to provide the mattress shopper with a relaxed and educational buying experience that provides the best overall sleep experience with quality products at the best possible price whether in-store or online.
Mattress Warehouse (sleephappens.com) has 182 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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182 approved reviews, newest moderated first
HANS L.
Got a defect Mattress and the sales person was not friendly at all after I went back to the store to point out the defect. The process of getting a replaced mattress is so confusing and long.
Response from Mattress WarehouseFeb 2, 2016
Dear Hans - We are sorry to hear that you are having issues with your new mattress. If you could please send us your contact information to [email protected] so we can try to resolve this issue.
ISTVAN P.
We have purchased our bed at the shop located in Montgomery Mall, Bethesda. We have long been searching for a mattress that fits us both, one of us being a 115 lbs stomach sleeper and the other a 205 lbs man who sleeps on his side. After a long discussion and lying about on the beds for quite some minutes while the friendly salesmen entertained our three kids we have opted for a Tempurpedic. It worked fine but we weren't completely happy. We got it replaced through our salesman (Savi) who was reliable and kept his promises. We are still testing our new mattress.
Response from Mattress WarehouseJan 19, 2016
Dear Istvan - That does sound like quite a challenge to find a bed to fit both of your needs. Sorry that the Tempur-Pedic didn't work out but we hope the replacement mattress works much better. We are happy to hear that Savi gave you a dependable experience. Thank you for choosing mattress warehouse!
BRITTANY
We were in desperate need of a new mattress and went in to Mattress Warehouse to check it out. Our first salesman was very knowledgeable and helpful but we just wanted to check it out. We decided to go back the following week to make a final decision. Our second salesman, Paris was really wonderful and made me feel totally confident in our decision. I was very nervous to make such a large purchase and he helped us make an informed decision and answered all of our many questions! We really appreciated the service we received here and are happy so far with our purchase!
Response from Mattress WarehouseJan 19, 2016
Dear Brittany - We are delighted to hear that both of your visits were pleasant. I'll be sure to pass this along to Paris to let them know you are happy with the purchase and their performance. Thank you for choosing mattress warehouse!
CWilbe
The delivery guys refused to take away my old mattress, would not even carry it down to the trash, which was on their way to their truck. It really spoiled the fun of getting a new mattress because I then had to haul the box spring and mattress downstairs by myself.
Response from Mattress WarehouseJan 4, 2016
Dear CWilbe - Thank you for taking the time to share your experience with us. We are sorry to hear that you had issues with the delivery. If you wouldn't mind emailing your contact information to [email protected], so we can try to resolve this issue.
DOMINIQUE
I wish they would have called to let me know, what time they were going to deliver the mattress! Other than that, the mattress is great!
Response from Mattress WarehouseDec 22, 2015
Dear Dominique - Thank you for sharing your recent experience with us. We are happy to hear that your experience was positive for the most part. Thank you for choosing Mattress Warehouse!
IVPohl
I think its important to have a great and knowledgeable staff when it comes to buying certain products, especially mattresses. The gentleman at the Westgate Durham NC Mattress Warehouse was awesome. Cannot find better quality service and they have great deals.
Response from Mattress WarehouseSep 16, 2015
Thank you for taking the time to share your shopping experience. It is our mission to provide our customers with relaxed and educational buying experience. Customer feedback is always important to us, but we're especially delighted when the feedback is positive!