Mattress WarehouseReviews of sleephappens.com

Bed We had a very pleasant experience at Mattress Warehouse recently in York PA on S Queen Street. As most couples we were trying to find the perfect bed that would work for both of us. We each preferred a different type of firmness. In choosing the appropriate mattress and box spring we tried several different brands and firmness before settling on our final choice. Throughout the process, our salesperson Barry was extremely thoughtful and helpful knowing exactly when we needed answers to our questions as well as when we needed time to figure things out on our own. Not only was he knowledgeable about all the various brands and their attributes but he was great at communicating with us throughout the process to ensure that our mattress was delivered in a timely manner and even followed up after delivery to be sure that we were happy. We highly recommend Mattress Warehouse for their service and products and definitely ask for Barry!

Was told they would take my old mattress but when they delivered my new one they refused to take my old . told them to take it back and refund my money. Having trouble getting my refund. It has been a month now. I wll never deal with them again. Ceo17702@gmail .com

We were helped by the manager Howard and couldn’t have had a better experience. Howard was knowledgeable, informative, caring, friendly and no pressure. Our mattress is spectacular and we are so glad we added the adjustable/lifestyle base and our 0% finance payments are comfortably affordable. We did shop around but the service, prices and range at this location were unmatched by anyone! If you’re looking for a new mattress and are within a day’s drive of Reading Pa, (or heck, just stay somewhere over night lol )go and see Howard (he’s the Australian and British guy) and he REALLY is THE BEST!

Pleasant and quick. We are seniors looking for a mattress set to "see us out". Charles, the young man we dealt with at the Gastonia store, was very helpful and patient. The delivery scheduling system is a dream, also very helpful. I would recommend the whole experience to any customer in need of help.

The sales associate, Carl Bailey, was extremely helpful with getting me what I wanted in a mattress and box springs. Excited to try my new Nectar!

Adam the manager at the shoppers world location is the number one customer repellent I have met lately, I have been a customer at this location for many years and have purchased numerous mattresses from here, but I will not ever return to buy from here again, I wanted to replace my Serta mattress and wanted a two sided mattress, he told me they did nothing t make them ( but I have since purchased one elsewhere so they do make them) he convinced me to buy a house brand mattress which I tried out and said ok, he said it would need to be a special order, again no problem, he then quoted me $1,139 to buy it, I said ok but I am only willing to pay $1,100 including tax, he said he would need to talk to his supervisor and would get.back to me, I said ok, but after three days and no word I returned to store to see why he had not call my cell, but before I could speak he offered up” did you get my message” which I replied no no message sent to me, he then says d his supervisor said no, I own a car dealership and I really don’t that happened over $39, he said he would try again, and again after two days no word from him, if he sold cars for me I would have fired him, but he did successfully eliminate me as your long tome customer, I have seven grown kids that follow my lead and they will not be your customers either as well as anyone else that asks me where to buy a mattress. As one business man to another, should you keep people like Adam on the front lines with your customers, I do not believe your company will be around for very long, good luck, you will need it, as for me, I will not return.

On June 22, 2019, 12127 Rockville Pike, Rockville, Md 20852 store provided excellent service with Tavia, who helped us select and sold us two mattresses. She is a superb sales agent who understood our needs and responded quickly and professionally.

Store Location: Bear Fox Run Sales person: Richie He was very knowledgeable, accommodating and listened to what we wanted and our concern. And being on a budget, he recommends mattress that was still of good quality without putting a hole in the pocket. Thank you