Mattress WarehouseReviews of sleephappens.com

Andrew at store 0176, Harrisburg,Pa, did an excellent job. He was professional and cordial. I got a great deal. I will come back!

Highly recommend! Lenny and Dom assisted me in purchasing my mattress the day I went in there and thought I knew what I wanted but walked out with a hybrid that is fabulous! The price was affordable and I couldn't wait to get my mattress. Delivery day came and received call the day before and day of. Mattress actually arrived a bit early but that was even better. The delivery guys were courteous and friendly. Can't speak highly enough about my experience with Mattress Warehouse of Camden, DE. I hope my new mattress has me sleeping like a baby! Thank you!

THE GENTLEMAN WHO ASSISTED MY MOTHER AND I ON SATURDAY 2/27/2021 AROUND 11AM WAS OUTSTANDING! NOT ONLY WAS HE EXTREMELY HELPFUL, HE WAS VERY KIND, UNDERSTANDING AND KNEW EXACTLY WHAT WE NEEDED. JUST BASED ON OUR EXPERIENCE WITH HIS CUSTOMER SERVICE SKILLS ALONE, I WOULD COME BACK FOR ALL MY BEDDING NEEDS ANYTIME!!!!!!!!!

Helpful staff. Very SHADY EXCHANGE POLICY !! Be Aware !! I was told by staff that i can exchange my mattress after a 30 days period for any reason if i'm not happy with the mattress and i only have to pay for the shipping costs. went back to exchange my mattress after 30 days only to find out that they don't honor prices from last month when i purchased the mattress. The mattress that i was interested in is now cost $350 more than the last month price!? whose fault is that i could not exchange my mattress last month and have to wait 30 days to exchange it !! you would think they would honor last month prices !! The answer is " NO ". I had to pay another $350 to be able to exchange my mattress plus shipping and recovery charges !! Plus they said i can only exchange with the same brand !! They make it very difficult for you to be able to exchange. I walked out and would never go back !! That's not the right way to do business. If you planing to get your mattress from them , make sure you get the right mattress first time or you will regret it later !! Location : 7907 Belair Rd. Nottingham, MD

Purchased a nectar mattress from mattress warehouse and was told nectar would guarantee the sleep comfort of the mattress. Nectar said that was a lie and could not honor their comfort guarantee on a mattress sold by a retailer. What was the most frustrating as that mattress warehouse would not honor what their salesmen told us. Now I am stuck with purchasing a replacement + extra delivery fee + disposal fee. I will not shop a mattress warehouse again. I am tired of being mislead by Mattress Warehouse then by Nectar not honoring their comfort guarantee.

Marietta from the Rockville Pike Rockville, Maryland store is the best! Excellent customer service!!! 5☆☆☆☆☆stars for her and the Temperpedic bed!!! Judy

1 star for Bob at Waretown NJ store, who showed great customer service skills on the surface. But he responded in a truly unprofessional manner when we had an issue with our box spring purchase. He showed his true colors, after making a purchase there, he did not want to be bothered with us when we had to switch out the box spring. You should consider finding a more genuine mattress professional for your purchase, and not Bob who is a salesman who is clearly out just for the sales and the commission. He was high pressure with his pricing to buy on the spot. It’s not a good feeling when a salesman like Bob doesn’t continue providing great customer service that you deserve after the delivery of your mattress is over. Mattress Warehouse should be aware, we discovered other customers agreed and did not make a purchase there. Wish we went to Mattress Firm or somewhere else instead. 3 stars for the great price we were given on our mattress and free pillows.

Do not buy a mattress from this business, they are liars. I purchased a Serta mattress from them. It wore out in one year. They sent a inspector out. The inspector had on sandals and shorts, now this is during Covid 19, he did not have on any sleeves nor gloves on his hands, he did wear a mask. He put his bear hands all over the mattress. Then the write up the report for I have defaulted the warranty. How can anyone wear a mattress out in one year. He said it was the box springs, well I turned it in to the BBB, then they tried to send a letter stating that they would give me another mattress. I told them that after the way that I had been treated, I would never buy another mattress from their store. I wanted a complete refund of $1099. I will not purchase another mattress from them. They have not responded back yet. My next move is taking them to court and exposing their way of doing business. It is not right to have to go through this, WHEN they had no trouble receiving their money. A person should have the right to purchase elsewhere, WHEN they have been treated as such as I. My husband and I are both Senior Citizens and on Medicare and africians America. We feel VIOLATED and mistreated.