Mattress WarehouseReviews of sleephappens.com

Your sales people were good, customer service oriented. I bought the mattress on a Friday, you company's credit card reader did not work properly. The local credit card reader stated that the charge did not go through, checked with my bank that day, it went through twice. Took over a week to straighten it out. When the bed was delivered, a few weeks later, we found two bed bugs. Could have come from the truck if there were old mattresses on the same truck. Could have come off the delivery driver's/worker's clothing.

The staff was helpful, the price seems average and we got ours on sale. However the split King is not as comfortable as the queen we tried in the showroom. When I asked the salesman if the size would change the comfort level he assured me it wouldn't but we've been trying to get used to it for the last 3 weeks and will end up having to return them and pay an extra $200 fee. I think the next mattress I buy I'll make sure they have a better option to trade out if it doesn't work for you.

Was told by salesman my existing bed would be taken away including the frame, mattress and bed spring.I paid extra for this. When delivery came was told they could only take box spring and mattress and not frame. Was never told by salesman of this.

The store experience and dealings with the salesman were initially very good. We ordered a CA King with two box springs. Upon delivery, there was a problem with one of the box springs. We called and were promised delivery of a new box spring on Tuesday of the following week. We called again after this did not happen without call or notice and were told that, due to unavailability, it would have to be ordered from a warehouse for delivery the following Tuesday. The final box spring is still not satisfactory - slight tear of material underside and staples sticking out with box spring guards askew.

I'll try to keep this short and to the points. +Okay selection of mattresses in my price range +Staff (Savi) was patient with me, knowledgeable about all the displays and for the most part made sure everything was properly handled +Very simple and quick process, got my mattress in no time once everything was sorted out +I liked both of my mattresses (even though I had to return one) and there was no problem getting an inspector to come out the first time. Happier with my exchange, but I don't see getting many years out of that Kingsdown before it turns to mush. +Though not the friendliest (also not rude) and didn't offer to dispose/recycle my old mattress, the delivery guys were always on time and left no mess. My issues are not with the store, but with Mattress Warehouse itself and the whole exchange process. -Julie Cucina was quite rude when I spoke with her, tone speaks volumes. She did not understand my issue with the mattress/box spring, so I guess her failed comprehension manifested with nastiness. Just because a problem is unheard of, does not make it untrue. -John ? I think he was like the regional manager or something, was kind of brash as well. Speaking to him, I felt rushed and like he could care less, another one to assume my issue with the mattress was nonexistent. He never returned calls, instead had someone else call me if I got a call back at all. -It took about a month to get my mattress exchanged. They don't like exchanges. Each time I called, I was told something different and even the representative I spoke with was puzzled as to what was taking so long, until the last time he assured me he'd take care of it and I'd have my mattress the next day (which I did). His name regretfully escapes me. -Also during this exchange process, Savi from the store did not return calls and was always busy when I called -The box spring from my exchange mattress had the plastic label/logo at one of the corners half ripped off, by I'm assuming the movers. The box spring squeaks. By this time, I was so tired of dealing with Mattress Warehouse, I did not call to report this, but I did take photos and it is dated.