Mattress WarehouseReviews of sleephappens.com

I have been waiting now 2 months for my refund for a mattress I never even picked up! I've e-mailed the sleephappens.com rep that posts to contact them when they respond to all the negative posts about the company. Still $500 on my credit card because these terrible people won't give me my money back! It takes 2 seconds for them to take my money but once I want my money back it takes over 2 months. The most pathetic company I have ever dealt with in my life. I purchased the mattress on 5/29/2016 & contacted them on 6/1/2016 saying I wanted my money back because I found a better deal at Sleepy's (WAY BETTER CUSTOMER SERVICE) and they said they would process the claim and it would take 2-3 weeks to get my money back.... That's fine but now it's been 2 months! WORST COMPANY EVER! So, if someone from Mattress Warehouse would like to contact me and give me my money back ASAP that'd be great!

Had 2 deliveries from them, different delivery men each time. All 4 men were professional and friendly. Especially the first 2 because I was sent the wrong size mattress!

Your sales people were good, customer service oriented. I bought the mattress on a Friday, you company's credit card reader did not work properly. The local credit card reader stated that the charge did not go through, checked with my bank that day, it went through twice. Took over a week to straighten it out. When the bed was delivered, a few weeks later, we found two bed bugs. Could have come from the truck if there were old mattresses on the same truck. Could have come off the delivery driver's/worker's clothing.

Well, I just had the worst experience buying any product in my life! Back in February, I started a warranty process for my mattress that sunk over an inch and a half. We waited on a mattress inspector and then waited for the warranty to come through. When it did, we were given a month to use it on a new purchase. We went and picked out our mattress and paid The difference for the mattress that we selected. Our credit card was charged when I purchase was made on May 2. Almost A month went by, and we didn't hear anything. When we called the store, they said that they would only know when the mattress was coming after they receive a call from the warehouse. We patiently waited another week and a half and heard nothing so I called again. This time I was told the same thing but requested the number of the warehouse. When I called the warehouse, they said the paperwork was never processed. I was given the district managers number and left him a message but called the store back. The store was told by the district manager that the paperwork was processed. I was told that hopefully in a week or two we would receive our mattress. After not hearing from them again, I went into the store and demanded that they make a phone call about my mattress. Finally, I was told that the mattress would be delivered. Finally, I thought. On the morning of the delivery, I stripped the bed and noticed there was a stain that wasn't there when the warranty was processed. When the delivery men came, they went into the room to get my mattress but when they got there, one guy turned to me and said they sent the wrong mattress and only had a twin mattress and not a king, which is what I ordered. I couldn't believe it! But wait, it gets better. It must've been while I was looking at the paper that the other man took pictures of my mattress without asking or discussing the stain with me. The man (who spoke limited English - or at least acted that way- both of them) said that he needed to call the dispatcher about the wrong mattress. One walked out of the room ahead of the other guy and eventually outside my house. I received a phone call from the dispatcher. She said that the delivery guys sent her pictures (ones I never even knew they took) of a stain on the mattress and would not be delivering my mattress. By the time I was off the phone, the men were leaving in their truck. Wow! Wow! Wow! Most unprofessional dealing I have ever had. I can't believe they didn't discuss the issue about a stain honestly with me. Instead, they SNUCK (never asked or mentioned the stain) pictures (boy were they good. Made me realize how crimes are committed right before your eyes.) I can't believe after waiting almost 2 months after purchasing that I am still without a mattress and was treated in such a dishonest way. The store manager said he would REQUEST that we get our money back. Save yourself and purchase somewhere else! I'm still in disbelief!

the customer service is worthless, I bought a mattress in Charlottesville 3 years ago and have been getting replacements at least every 6 months b/c of the huge dips in them even after rotating ever time I change the sheets, THEN when they bring the new mattress they want to charge you $100 every time!!!!! so again I go thru hell every 6 months trying to get another POS replacement mattress and the service department is a joke! go ELSWHERE!

The staff was helpful, the price seems average and we got ours on sale. However the split King is not as comfortable as the queen we tried in the showroom. When I asked the salesman if the size would change the comfort level he assured me it wouldn't but we've been trying to get used to it for the last 3 weeks and will end up having to return them and pay an extra $200 fee. I think the next mattress I buy I'll make sure they have a better option to trade out if it doesn't work for you.

BOUGHT A MATTRESS FROM MATTRESS WAREHOUSE AND ABOUT A WEEK INTO THE PURCHASE WE STARTED TO HAVE PROBLEMS WITH THE MATTRESS.WHEN WE TRIED TO CONTACT CUSTOMER SERVICE ALL THAT WE GOT WERE RECORDINGS,NEVER A LIVE PERSON.NO ONE EVER CALLED US BACK THIS WENT ON FOR ALMOST FIVE MONTHS.THEN WE CONTACTED THE B.B.B THEY SOMEHOW CONTACTED MATTRESS WAREHOUSE WHO AGAIN DID NOT CONTACT US BY PHONE,THEY SENT US A VERY SNOTTY LETTER TELLING US THEY WOULD DO AN EXCHANGE NO REFUND JUST AN EXCHANGE.MY ADVICE GO SOMEWHERE ELSE DON'T WASTE YOUR TIME WITH A COMPANY WHO DOES NOT CARE ABOUT IT'S CUSTOMER'S.

Delivery timely. Gentlemen were pleasant and quick.