Mattress WarehouseReviews of sleephappens.com

THE WORST! These people don't care about customer satisfaction. They for sure don't care about your time. At least the cable company gives you a window-these people just said 'some time Saturday' and never followed up. After I called, the rep at the South Pickett Street in Alexandria, VA said that it wouldn't happen since they were backed up. WHY WOULDN"T YOU TELL US THAT EARLIER?! OUR ENTIRE SATURDAY WAS WASTED. When I called to follow up he had the nerve to ask ME why I wasn't understanding that the company that took my money in exchange for a good would not be able to deliver that good. Here's the deal; I give you money, you give me a mattress. You for sure don't act annoyed that I'm calling to follow up and don't offer a respectful apology and get annoyed that your explanation isn't sufficient. I told him to cancel the purchase. He said fine. Three days later, not reimbursed.After I called the DM, Karl Papafio, and left numerous messages, Ali called and offered $50 rebate. That's not acceptable. I never received a call from Karl. The following Friday I called customer service. The woman I spoke with was exasperated that I was not satisfied and acted like it was my fault that they are terrible at business. This company is absurd. DO NOT GIVE THEM YOUR MONEY, ESPECIALLY AT THE SOUTH PICKETT STREET IN ALEXANDRIA VA LOCATION.

waited all day for a botched delivery-- left the mattress-- said the box base was split in two though I never saw it and they said this half way up the stairs as if it was all figured out before delivery--- said that the slatted box base was coming in broken all the time for some reason-- not a professional company so sorry i made this mistake

Mattress Warehouse declined to fix/exchange my 3-year old defected mattress due the fact that I didn't purchased my protector from them and got stain on it.. This is not fair to customers... I wouldn't purchase anything from them again. I lost over $1000. Please save yourself time and money and take your business to more honest company.

Steve at the store was very knowledgable and helpful. Took advantage of 0% financing which was quick and easy. The delivery person called in morning to let me know what time frame they would be there. I asked them to call 30 minutes prior to arrival so I wouldn't have to miss 3 hours of work. They did. Only problem was after they took my current box spring and mattress, brought in new that I noticed there was a rip in the seam of the mattress. They were not able to leave it and replace later so that meant they had to take out the new boxspring and mattress and bring my old ones back in. Disappointing but I understood. They rescheduled delivery next day. All went well this time. I called to see about having delivery fee removed for the inconvenience and he said he would need to check with manager and call me back. Never got call back. I guess I need to call them again. Do love my new mattress though.

Although we are very happy with the product , we had to prompt the salesperson for free delivery as was stated on the internet. i don't feel as though we received any bargains on this purchase.

This bed is awesome!!! That high initial price bothered me I got the bed and the head board for around 1200 bucks. I felt like I got a great deal compared to the list price but After purchasing it I found the same bed for the same price or slightly cheaper but the delivery was on point and they guys that set the bed up was super fast. In and out in ten minutes. All in all I would buy I agin but will be a little harder on the bargain side of things

The worst Mattress ever. Don't buy it. I paid $ 469,00 for a queen size Mattress, it has no way to turn over since it has only the top. The first week I started regretting my choice, when I lay or sit down I can feel lumps and the coils on the sides, no sheets queen size fits, the mattress is way to thin. Now comparing with other Brands and prices the Mattress "Providence" is as piece of junk. If someone want to gift me one, I would say: Thanks but NO Thank you very much. I had a bad feeling when a got the call confirming the delivery and I could not understand a word from the person who was calling, when this big truck rented by Enterprise arrived to my house to make the deliver I was sure that I would never, ever had any business done with "MATTRESS WAREHOUSE".

Received mattress and box springs on date requested (6/25); I went to the store on 6/27 to request exchange for smaller box springs. It took at least five calls/visit to the store to arrange delivery, and each day that was scheduled, no one called or showed up. Finally , on 7/26, the box springs arrived. It was a frustrating experience and a waste of my time, waiting all day for each day that delivery was promised .