Mattress WarehouseReviews of sleephappens.com

Awful customer service. Promised a delivery date and time (Twice). That date and time has passed and not only did they not deliver my mattress, they sold it to someone else and now its on back order. They call that MBO. I call it BS and Buyer Beware!!

Well I am on 2nd mattress from here in the last 2 years. I am patiently waiting on another warranty review. First I purchased a lower end luxury Cheswick Manor mattress for roughly $600. Within the year it had about a 2 inch gap in the center, and me and my girlfriend couldn't sleep. After going through the warranty process, having an employee from the mattress company come out and inspect the mattress, I was approved for store credit towards another mattress. I used the $600 towards an $1100 dollar I-Serta Applause 2 mattress, hoping to resolve the issue and have a good long term mattress. Within a year, I have another 1 inch indentation in the center. When me and my girlfriend sleep, we both end up in the center and cannot sleep. When I spoke with representatives, they seemed genuine, however are not willing to accommodate me for these 2 inconveniences, and I will merely get store credit. I do not want store credit, I do not want another mattress from this place, I would highly recommend you look up mattress reviews for any of the mattress brands they carry (which are all less than favorable) and go elsewhere.

Paid for delivery and removal of old box spring and mattress. Delivery team found a bug on bed spring and refused removal and setup. Called local store they said too bad its not their issue. Delivery team was not rude, but not very helpful. Local store could care less as they already made the sale. Phil should have explained this ahead of time, as I now had to remove all pieces to my yard from 2nd floor as delivery team "couldn't touch". STAY AWAY from this company!!

Worst service ever. Waited all day and no delivery. No phone calls to let us know when. Contacted store numerous times and told it was on way. It is now 7 o clock at night and still no delivery or time as to when it will show up. WOULD NOT RECOMMEND BUYING A MATTRESS FROM THEM EVER. Customer Service rep says we need to call to file compliant as no one will contact us.

Waste of time. Still waiting for my bed and it's almost been a month and there's no way of contacting anyone. Worst customer service I have ever experienced and I don't even want the bed anymore. I hate this store.

We were sold on a Sealy Posteurpedic mattress, box spring, and basic frame. The problem is that the mattress is too hard and neither one of us has been able to sleep on it. I called the store the day after it arrived to tell them that this was the wrong mattress. We were told that we had to keep it for 30 days before they would consider a return. We purchased a 3" bed topper and removed the frame. Not one nights sleep in two weeks. I've called the store a number of times and they will not take this mattress back. Don't shop here. That was our biggest mistake. The NO return policy makes it a huge risk at a very high cost and they don't stand behind their merchandise.

Absolutely 100% the greatest Customer Service I have had yet, very informative and so helpful. When ever I need a new mattress I know where to go!

We stopped in at Mattress Warehouse in Pottstown Pa. and there we met Phil. He was the Best !!!! He was very helpful and made us feel very comfortable. We purchased a Mattress, pillows, and a Mattress cover. Phil is why you need to shop at this store!!! An absolute delight!!!!