Mattress WarehouseReviews of sleephappens.com

The delivery service was appauling. Damage to boxsprings and we have to wait for another delivery. I will not allow the same delivery people back in my home.

NO complaint! Went to store twice -- once to look and once to buy. Salesman (Carlos) was friendly and knowledgeable. Bought 2 S & Foster box springs. Delivered on time and items placed exactly where I wanted them in the house. No complaint with service -- everybody was friendly and cooperative. Am trusting that the box springs will hold up over time. Basically an excellent transaction all around. Would do business with Mattress Discounters again!

i was looking for a mattress for my three year old and the gentleman at your lacey location helped us pick out the right one and gave us a good price since it was mdw. delivery was quick also would definitely recommend mattress warehouse to anyone

Pat took excellent care of us (and laughed at my sons' antics) while we purchased two new beds for them. The delivery was quick and painless and occurred within the time frame the delivery people promised. And both boys say the beds are terrific.

Our salesperson DC, was very helpful, and got us a good deal. The mattress was delivered and set up with no problems.

Excellent service and the perfect buy for our needs

Was told by salesman my existing bed would be taken away including the frame, mattress and bed spring.I paid extra for this. When delivery came was told they could only take box spring and mattress and not frame. Was never told by salesman of this.

I never write a review on a company but I have to say this was such a poor experience that the parent company needs to know about this. I did purchase a i-series Serta plush mattress in N. Arlington Virginia in April 2015 at the store on Wilson Blvd. I felt pressured to purchase this mattress, both me and my husband left the store feeling like it was a uncomfortable purchasing experience but we needed a mattress so we just let it go at the time. The sales person was pushy and rushed us and pressured us to make a decision. Of course, the mattress ended up being defective... it was sagging within 6-9months after purchase. In Feb 2016, we tried to contact customer service to get an assessment/claim on the warrantee. I left 4 messages for customer service (Baltimore location) and no one ever got back to me. I filled out the claim online and nobody called me for 3 weeks. I had to call Serta directly from them file the warrantee claim thru them on my behalf before Mattress Warehouse sent someone to my house to assess the mattress. The inspector looked at the mattress and immediately said that it was defective; there were ripples in the mattress, the side curved there was obvious sagging. Three weeks later I received a letter in the mail that my warrantee claim was approved but after closely reviewing the letter it was for the wrong amount for the warrantee. They weren't giving me the full amount I paid for the mattress ($100 less). This was corrected after I called customer service, however it took me a good three tries to get someone on the phone again! So then I headed back to Mattress Warehouse to pick out a new mattress but because of my bad experience with the first store, I decided to try a different location. The next location I tried was Crystal City. The salesman was nice but he was restocking the store and said that I was better off going to a different location to try other mattresses. Fine. I then went to the Baileys Crossroad location with my husband and we narrowed it down to two mattresses the ISeries - Applause II - Firm or the Sterns and Foster one. We decided that we would return the next day with a final decision. After discussing at home, we decided to go with the Sterns and Foster mattress because of our poor experience with the iseries serta the first time. I returned by myself the next day to the BC location to submit the warrantee claim, however, the salesman gave me a very chauvinistic attitude that was uncalled for- suggesting that I needed my husband there to make the final decision. I also tried to negotiate with the salesman and he seemed to only want to talk to my husband. I am the negotiator in the family and if any deal was to be made, it was with me. I left the store without making the new purchase because I was not comfortable with the attitude I was getting. I tried to call customer service to report this incident and asked if I could make the deal over the phone instead. They said that they would send me to the "best store" in the area and they would take good care of me in person. The customer service representative sent me to a 4th location in Courthouse, Arlington Virginia. This location did not have the sterns and foster mattress we wanted. Frustrated, I asked the salesman to let me know which store had this mattress so that I could submit my warrantee claim. At this point it is April 29th 2016 (the warrantee letter was dated April 1) and I only had 30 days to make the claim, so I needed to make this purchase that day. After a phone call, the salesman sent me back to the original store on Wilson Blvd where he said they had the mattress and could take of my claim that day. So reluctantly and frustrated I went back to the original Mattress Warehouse where we did not have the best experience. Of course, when I got there I found out that this location also did not have the sterns and foster bed that I was looking for. Unbelievable! So frustrated and tired at this point (I have been to 5 stores in 2 wks without multiple unsatisfactory experiences at each site). I decided to just purchase the iSeries - Applause II Firm which was available at that site. It wasn't the mattress we wanted but I couldn't handle going to another place and dealing with another one of these salesmen. I scheduled the delivery for the morning of May 18th. I changed my schedule to work from home to receive the delivery, however, I NEVER received a call from the delivery truck confirming the time of delivery. At 10am I called the Mattress Warehouse store to inquire and they let me know that the truck had broken down and were unsure when the delivery was going to occur. I finally received the mattress yesterday May 24th. And it is so uncomfortable. It is way to firm. It isn't what I wanted. But I don't know if I can go through this whole process again. Every step of the mattress buying process was difficult and overwhelmed by mistakes and poor customer service. And the worst part about it is that I feel like I am stuck with an incredibly uncomfortable mattress. Sorry Mattress Warehouse, you need to reevaluate your customer experience. I hope others don't have to go through what I went thru.