John B.
Pretty disappointed this time around
Pretty disappointed this time around. The first time I did a test with SiPhox, the results were posted the day that my sample arrived at their lab. Collection is easy and straight forward. My complaints lie within the processing times. I am testing from Canada, and the return labels they provide for the samples are UPS ground, and can take upwards of 10 days to arrive back at the lab. I put up with this the first time but the second time around, it took about that, plus another 6 business days (a week and a half) after the sample arrived at the lab, to get my results. The trouble with this is that you will be making decisions on out of date data by the time you get your results. If it takes over 3 weeks from collecting a sample to getting the results, it’s not nearly as useful as a lot can happen in 3 weeks. I am hoping for a better experience on my next test Edit: I am adding a star to my review as SiPhox responded to this review quickly. I will report back after my next test and edit again if the issues are resolved!
Response from SiPhox HealthMay 10, 2024
Hi John, Thank you for your candid feedback. We upgraded our shipping for US and Canadian users last week in response to slower shipping times across all our couriers. As you pointed out, this is a new issue we've encountered and we're working tirelessly to fix it with all our partners. I'm looking forward to your next SiPhox test going a lot smoother. Please let us know if we can do anything for you at [email protected]




