LEA
I have an excellent customer email…
I have an excellent customer email service from all SiPhox agents and specifically from Colin and Jernej! Thanks for supporting me in my heath process!

SiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.
SiPhox Health (siphoxhealth.com) has 1,055 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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1,055 approved reviews, newest moderated first
LEA
I have an excellent customer email service from all SiPhox agents and specifically from Colin and Jernej! Thanks for supporting me in my heath process!
Amber S.
Ordering kits and returning samples was very easy. However, I would say the blood draw might not be for the faint of heart who are squeamish about blood or needles, as several needle pokes were necessary to get enough blood onto the collection strips (even with heat and warm-up exercise to get the blood flowing). Results came very quickly, were easy to read and came with some helpful recommendations. I signed up for an unlimited membership, intending to test every 3-4 months to track changes. I misunderstood what markers were included in the various kits and mistakenly ordered 2 kits (base panel + hormone panel) when only 1 was necessary. I was confused by the "add-on" language of the hormone panel and didn't realize it included all the base panel markers. This was cleared up in email communication and they kindly refunded one of the kits. Something to note when signing up for the unlimited membership is that they auto-ship a new test kit to you as soon as you return a kit and it is processed. I didn't catch this when signing up and would prefer to order a kit when I'm ready to retest rather than have one auto-shipped immediately. My location/shipping address changes, and I may want to test different makers; therefore, I may not always use the same kits. There were a few glitches, but SiPhox has been very helpful, and they are eager to adapt to help clarify the process. All in all a great experience. This is a great tool for people to take a proactive role in managing their health while minimizing gatekeeping and expenses.
Response from SiPhox HealthJul 12, 2024
Hi Amber! Thanks for reaching out! I believe there might be some confusion about which tests were included in which kit, and we'll work to improve that. In the meantime we'll follow up over email about making the current situation right and pointing you in the right direction to see your hormone panel results!
Robert
I signed up for the unlimited testing and the website doesn't have a clear path to order the next kit at $85. Sadly the chat bot doesn't understand what I need and there IS NO PHONE contact on the website
Response from SiPhox HealthJul 8, 2024
Hi Robert! We've reached out via chat to provide more clarity on your next test! We can also be reached at [email protected]
Mary H.
I didn't have any problem collecting the sample, but it was nice to know there was a real human available if I did. I knew what data I was interested and it's provided in a clear format.
Response from SiPhox HealthJul 8, 2024
Hi Mary! Great to hear about your experience- if you need anything from us moving forward, please don't hesitate to reach out!
SL
The website is cumbersome and the analytics aren’t easy to read or decipher. For an explanation of their results you must pay an additional $99. I can get bloodwork through Rejuvenatehrt.com or a myriad of other companies for half the price and better service AND speak with a medical professional included in the price. The absolute kicker for me was getting a testosterone:cortisol ratio en lieu of ng/ml of testosterone and estrodial. Absolute waste of time and money. You are better served with any other company providing similar service
Response from SiPhox HealthJul 8, 2024
Hi SL! We've requested more information so that we can better understand your experience and reach out with any clarifications we may have. For context, we offer optional Coaching calls with our staff for an extra fee that you referenced. This was highly requested by our users who wanted to meet with our team, and is in addition to our test insights which exists at the bottom of your report. It would be helpful to have more information to address your questions! For instance, we do report testosterone and estradiol values, not just ratios! Overall, we're happy to provide any clarity about your past tests and discuss the experience overall!
Mara
Review is from Ontario, Canada, shipping with UPS. - Summary – Highly recommend using their “in person” Zoom meeting help with blood draws, and if you get Megha S – you’re in very good hands. With her guidance I got the blood draw done in less than a minute after using the plastic finger pump that came with the kit. (I failed on the 1st attempt and used many lancets, so it was a huge relief for it to so easily with a coach and her tricks.) Details - - I tried once on my own, used many lancets, and failed. I sent them pictures of the testing card and they agreed. They sent a replacement kit and recommended meeting with their staff for next attempt. - Anxiety was high, but I set up the online meeting. Due to “life” I ended up emailing asking for a new date, which they quickly accommodated. I was able to get a date not offered on their website calendar which worked much better. Thank you very much for this flexibility. - Note- please ask if you need a different time slot than what is available on the website calendar. Create a meeting, then after received the email, respond with your request. They were very understanding and accommodating due to "life" situations. - The meeting was conducted using Zoom video link, which was sent by email the day of the meeting. - Megha S was very helpful and understanding while I explained how my previous attempt went and so many lancets were used, frustration, etc. She showed how to use the plastic finger pump and that was a huge game changer. I was done with the blood draw in less than a minute while using this other method. Anxiety turned to relief. So happy it went so quickly and with only 1 finger stick. - Same day, drove to UPS and sent package back and tracked it’s progress using both tracking methods - their website tracking method and the ups tracking method. - Recommendation is to anyone who has watched the many YouTube videos on how to do your own blood testing with this kit – please don’t watch others, but get the “in person” Zoom meeting set up with their staff. I watched Youtube videos, tried using other methods of warm water, shaking and moving about, taking time and keep on pressuring your fingers to get more blood. Just don’t do it. Just set up the video meeting, really. They are super helpful with tricks. - Now that I have my testing results, I plan to make some changes and hopefully improve these numbers and retest in the future. - Overall - Game Changer, or “Life Changer” – 1) having the live video help, and 2) having the info and now need to make changes to hopefully improve them.
Response from SiPhox HealthJul 8, 2024
Hi Mara! So excited to read about your experience, thank you for sharing! If you do need anything from us moving forward, please don't hesitate to reach out via [email protected]
Danielle B.
So easy from start to finish. Collection is easy, painless and instructions are clear. Shipping is easy. Results were surprising in a positive way and I'm really glad I did this. I'm going to repeat annually for sure.
Response from SiPhox HealthJul 8, 2024
Hi Danielle! It's great to read about your collection experience, thank you for sharing! If you do need anything from us moving forward, please don't hesitate to reach out via [email protected]
Robert P.
Dashboard displaying results and comparing individual data to metrics is cumbersome to navigate AND there is conflicting metrics when comparing the dashboard data to the pdf print out. More work needs to be done here for the amount of money paid for the process. Very disappointing!
Response from SiPhox HealthJun 14, 2024
Hi Robert- We've reached out via email to get more information on the conflicting metrics you are seeing!