SiPhox HealthReviews of siphoxhealth.com

Initial experience was not great. I have just signed up and was leery the whole time. The signup experience was very much a marketing nightmare, bombarded with add-ons and requests for 3rd party tests and wearable health data. This reeks of manipulation and does not give me comfort in this "New Tech" version of blood lab tests. I would have expected this well after the results of the first test were reviewed. I think this marketing bullyism at its worst. I will not be recommending until I see changes in this sign up process.

It was very frustrating trying to do all the registration and questionnaires.… this is partially true because I am over 70 and I am always frustrated with Internet connections so it would've been helpful for me to have done all your questioning prior to doing the actual Collection Of the blood test. The technician that walked me through the process of collecting the blood was very pleasant and patient with me I would definitely Encourage others To have a virtual walk-through with a living person!

I really like the concept of the at home testing. The report leaves a lot to be desired though. This really doesn’t give you the clear recommendations I was hoping for. There are some in each category but when I paid for the additional assessment I was expecting a summary report of some sort with recommendations as a whole based on all the categories (like diet,supplements, etc). Instead I found myself picking through a report and doing a lot of notes and googling.

I liked Barbara's courteous manner. What I didn't like was the wait time, 15 minutes, on my call before Barbara answered. I have a doctors Apt so I've got to do this and get on the road. So I proceeded to to apply the blood draw aparatus on my are and fill the tube. By the time Barbara came on the Zoom camera, I was putting the cap on the tube. Barbara was very helpful instructing me how to package up my blood vile for Fed Ex. Thank You Barb! Somewhere you should advise us the phone call is not instantaneous!!! There's a wait!!!

Kind of disappointed, I though my estrogen and RBC would be measured and one of 3 primary reasons I wanted this service.

I really value the insights Siphox Health provides, but the current processing times are a significant hurdle. I recently waited over a month for results from a January blood draw. In an era of instant data, this delay makes it difficult to rely on the service for timely health tracking. I'd love to stay a loyal customer, but faster turnaround times are essential for this to remain a viable tool for me.

Conceptually I really like the SiPhox service. Its the execution that is lacking. I received a test kit, did everything correct (took sample, sent back), and got notification that UPS lost my kit or something like that. SiPhox sent me a new kit. It happened all over again. Then I tell SiPhox that I have a US address, please send it there. They don't do that.. Nothing happens for months.. Then I email my concerns as they charged me another $600 or so for another year of service although 2 test kits have gone missing and I did not get service for 6 months.. Finally I get 2 kits delivered to my US address. I use one of them and send in the sample. Next SiPhox sends me a note asking for a review of their recent service.. and yet, I am still waiting for my results from the lab. Net, net... SiPhox has operational issues (also, they once accidentally included other customer names on an email to me... taboo in sharing customers names and email addresses).. So, here i wait for my results, ~$600 CDN charged for next year ... They are messed up unfortunately. (FYI - Whoop and others are coming out with their own services along these lines) Update: The other problem they have is delivering on their target time frame for results of 7 - 10 days. Almost every result I have received have been delayed with the same message.. "due to the high demand..." So, It is now Feb 15 and my sample was received on Jan 28th at the lab. Late again.

Long delays, lost kits, no company followups on these mistakes. I get that it's hard, especially now, serving Canadian customers as a US-based firm, but I'd have thought that these regulatory and logistical hurdles would have been sorted out well *before* you took customers' money!? The online and app-based tools are good, and the testing results I did manage to get do seem to compare favourably with traditional lab tests here in Canada. The trouble is with the basics of actually getting tests to customers, and then getting them back to the lab. This has been a frustrating experience, from a plucky startup company that I was really rooting for. I wish I could offer a more positive review, I really do. Update: after the response below, I really do want to emphasize that the app and web-based platforms are great products and suggest a solid development team, and that I want this company to succeed. Perhaps if North American trade and regulatory cooperation ever return to something friendlier to both customers and creative and innovative start-ups, Canadians can once again work with our friends south of the border.