SiPhox HealthReviews of siphoxhealth.com

Inconsistent test results and poor customer service. I had a physician check my 2 results to see why they were so off, and they basically told me at home blood tests are known for not being accurate. That said, I was already invested and I had a third kit. When I finally went to use it to compare to my quest diagnostic test, it said my kit expired. I reached out to customer service and they said it’s their policy and nothing they can do to help. Not even a discount, knowing I purchased the kit for a lot of money. Overall, terrible experience and I don’t rust any of the results now. Lesson learned.

What they don't tell you is you'll be billed every 3 months for your such "amazing" membership. Plus the cost of your kit. Then I figured whatever I'll eat the cost and try to change the kit as it didn't take to the kit that I actually chose. Followed their garbage A.I helper to go to my billing and subscriptions, can't change the panel. Poor website, poor u.i. terrible customer service. I only chose this because of the indepth panels available compared to others. Awful experience.

Thought the actual testing was good, a little slow on the process, but was easy enough with the help of their live call person. Sent in my samples and waited, 8 days later I have results! But not all of them. So I emailed to ask about the other markers. Was told that something was wrong with how I collected, and to have a good day. I followed all directions to a T, while on a live call with their people. And was told, too bad you will have to pay again to get another test to get all the results you are needing. Customer service is not a strong point of this company. 0/10 would not recommend and will tell anyone that asks to run far away.

Blood collection did not work ! No refund. Proceed at your own risk. SCAM !!!!

I really wanted to see this service work. I received a ‘guy’ test and blood test. I followed the instructions on the gut test and sent it in, in 4 weeks no lab results or communications on what is the status. The blood test has been a debacle. No customer service available…ever. I’ve emailed and called multiple times and get the run around. I wish I’d seen the negative reviews earlier as every one of them are the exact same bad experience I’m experiencing. I can NOT recommend this company as it’s expensive and isn’t a legitimate service. Btw I’ve owned a lab for ESRD and know how labs are supposed to work

If I could give them 0 starts, I would. Horrible experience. Paid nearly $500 dollars to have high end labs done, after I sent it in, I heard nothing. 2 weeks later, I had to call them, then they only ran 4 tests and said it was my fault the other 65 were not completed because I never joined a live call to do the labs at home. This is a company I was hoping to use with my telehealth but I definitely will not. They do not communicate well, they blamed me and then a system outage but again, never contacted me about it until I did 2 weeks later. I am a health care professional and this company is not worth the money and horrible customer service.

The process was easy and straightforward but now I’m stuck in limbo waiting for my results. It has been 14 days since my draws were received by the lab and no word on when I will get my results. I have reached out to support 3 times now (2 days in a row) and this morning (at midnight) I received a generic “sorry for the delay. I will ask the lab.” With no follow up. Customer support is lacking to say the least. My husband received his results - which we shipped at the same time - last Sunday (today is Thursday) and I just sit in limbo. Update day 15: received another vague email saying they have asked the lab for an update but cannot give me a timeline of when my results are expected. We are on the 3rd day of my support ticket receiving vague unhealthful answers. I was “assured” they would be me my results. At my wits end with this.

Spent over $370 for lab work that no Dr will trust and have to spend all that money again to get labs done by Drs lab. Regardless of CLIA certificate which they use like it's 100 percent of of lab process. It's not