SiPhox HealthSiPhox Health currently offers at-home test kits containing the biomarkers you need to provide you with the best overall snapshot of your health. We deliver home blood testing to 1000s of end users (and growing) every month. Additionally, we are the only at-home blood testing company that builds blood testing hardware. SiPhox’s technology enables a next-generation biosensing platform that provides the power a large laboratory instruments in a handheld device that accepts disposable cartridges.
SiPhox Health (siphoxhealth.com) has 1,055 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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1,055 approved reviews, newest moderated first
Alex D.
Such a great simple biomarker test that takes 1 minute at home. I've been doing it for over a year and haven't seen any other products that are anywhere near as comprehensive or relatively low cost.
Response from SiPhox HealthSep 6, 2024
Hi Alex! So pleased to hear about your experience. We look forward to continuing to serve you for years to come!
Ole
The collection process for my blood sample was easy and problem free, especially due Megha's instruction in our Zoom meeting. I am looking forward to receiving my results.
Response from SiPhox HealthAug 29, 2024
Hi Ole! We're ecstatic to hear the collection process went well. Megha does an amazing job with all of our members. We are looking forward to getting you those results!
Peter
Great customer service and help!
Response from SiPhox HealthAug 29, 2024
Hi Peter, thank you for the review! Looking forward to continuing to serve you.
Nick P.
Love the information on each measure of health and the customer service I've experienced via email has been perfect! Highly recommend your product.
Response from SiPhox HealthAug 27, 2024
Hi Nick! We are always delighted to have customers like you! Thank you for the valuable feedback and information you shared with us via email and chat. Looking forward to continuing to serve you for years to come!
David D.
This was a horrible experience. My first sample gets lost in the mail. Second one I’m told to call back to get a fedex label and then the shipping system doesn’t properly update. To be honest it’s been a horrible experience for the money I paid. And when they shipped a new kit I asked for another drink pack and it didn’t come with it. Frustrating to say the least. I’ve spent way too much money for the blood test that I did.
Response from SiPhox HealthAug 27, 2024
Hi David, Thank you for this candid review. I completely understand how disappointing it must have been, especially when you’ve invested both your time and money in something as important as your health. I want to clarify that your first sample did eventually make it to our lab, though I realize this doesn’t take away from the stress caused by the delay. When we arranged the second shipment, we worked with FedEx to ensure a much faster delivery time, and I’m glad to see that it was more successful. Moving forward, we will continue using FedEx for your samples to ensure a smoother process for both shipping and tracking. Regarding the issue with the drink pack, I sincerely apologize for the oversight. This is not the experience we want you to have, and we’ve addressed this internally to prevent it from happening again. Your feedback is invaluable, and I appreciate your honesty in sharing it with us. We are committed to making this right and ensuring your future experiences with us reflect the quality you deserve. Thank you for your patience, and please feel free to reach out if there’s anything more we can do for you at [email protected]
Don V.
This is a fairly good service that provides some good insight into my health. I have used it to improve my eating and overall health and have seen the outcome on the next test. Although I love the online tool, I wish I could print the results with graphs, action plan and any other information so that I can read offline and scribble note. The export of the simple view isn't enough for me.
Response from SiPhox HealthAug 27, 2024
Hi Don! Thank you for the review! We hear your feedback on printing results, and have now put the development of that feature into our future plans so that you will soon be able to print the results with graphs, action plans, and any other information soon!
Kelly
I have needed to check in with Siphox's customer support several times and they have been extremely helpful, quick to respond and respectful in our interactions. So far, I have really enjoyed the user experience and look forward to improving my health journey through this alternative healthcare.
Response from SiPhox HealthAug 27, 2024
Hi Kelly, Great to hear about your experience! If you ever need anything in the future, you know where to find us!
Linda V.
My prior test, and this one have been received in California at a location other than the lab. Not sure why they sit for days after delivery before the lab picks them up as the Siphox states their turn around is 3 to 5 days. Not acceptable. Other people have left reviews concerning their samples yet nothing changes. For those from Canada you pay for shipping after your initial kit, and it takes a week to California. Hopefully the sample is not aged out and can be processed
Response from SiPhox HealthAug 14, 2024
Hi Linda, I apologize for the delays you have been experiencing. We have been experimenting with Fedex, UPS, and DHL in order to determine which carrier can provide the best speed and reliability for our Canadian customers. This can vary greatly based on region and a variety of carrier issues. All samples are picked up from the local post office by our lab, despite what the UPS tracking may designate as the drop-off location. We are constantly working on improving every aspect of our member experience, from shipping to turnaround time. Within the next couple of weeks we anticipate launching a new Canadian shipping experience and would love for you to be one of the firsts to try it out and give your feedback. We will follow up via email with more information!