SiPhox Health Reviews | Read Customer Reviews of siphoxhealth.com

SiPhox Health Reviews | Read Customer Reviews of siphoxhealth.com

SiPhox Health reviews

1,055 approved reviews, newest moderated first

Greg M.
Dec 17, 2024
Sample collection
The zoom call made the sample collection process very easy.
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Steve S.
Dec 13, 2024
Extremely slow to get results.
Extremely slow to get results. Even when you do everything right (which takes some training), it still takes 3 weeks on average to get a result. Siphox will tell you the mail is slow or their lab is understaffed or there's a reagent shortage...the excuses are always different but they haven't been able to deliver timely results to any test I've sent in the last 1 year of being a member. I'm likely going back to traditional tests in the future unless they sort this out.
Response from SiPhox HealthDec 18, 2024
Hi Steve, Following up here as well. We’re sorry for the frustration with result turnaround times. We know timely results are crucial and truly value your feedback. While one of your tests took 10 days to process, many of your others were completed within 3 days. Unfortunately, delays can sometimes happen due to mail issues, reagent availability, or lab capacity. In these less common occasions where we encounter delays, we’re committed to making it right with our users. We’re actively working to streamline our processes and improve communication so you know what to expect. Thanks for giving us the chance to do better!
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Melody M.
Dec 12, 2024
Gave me access to the assays I wanted
Very fast and helpful response times. I've contacted them three times total with various questions, and it's always easy. I don't go to a doctor for checkups, so it's amazing to be able to get extensive blood panels done at home with a finger blood draw, without involving a doctor.
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Jan
Dec 10, 2024
Megha was knowledgeable
Megha was knowledgeable, supportive, and patient.
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customer
Dec 10, 2024
Very slow to process samples
Very slow to process samples. It’s been at the lab for 2 weeks. Definitely not the most convenient.
Response from SiPhox HealthDec 11, 2024
We apologize for the delay with your sample, this is abnormal and doesn't meet our standard. We have reached out privately to resolve your issue.
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Derk M.
Dec 10, 2024
Poor customer care and policies that don’t meet common business standards
I placed an order with Siphox weeks ago, to date I have not received my order nor has my entire order shipped out. I contacted the company, the only means of talking to their customer service is by chat. Their chat customer service offered no resolution, no answers and I was advised they would escalate my issue to their operations team. At this point I asked for a refund and I was advised they could not provide a refund per their policy. I am shocked by the poor customer care offered. I will be cancelling my subscription to their service.
Response from SiPhox HealthDec 18, 2024
Hi Derk, Thank you for your feedback. We’ve followed up via our support channels but wanted to ensure we also reached out here: 1. Lost Kit: Unfortunately, your kit was lost by USPS — a frustrating experience we sincerely regret and are here to fix ASAP. 2. Refund Policy Clarification: the initial response you received from our customer service representative was incorrect, and we take full responsibility for that mistake. While our policy prevents refunds for returned blood testing kits, this clearly does not apply in your case. We obviously do not charge users for a service we haven't provided. 3. Replacement Kit: We’ve expedited a replacement kit to you at no cost to ensure you can continue with your testing as intended. If you end up receiving the first kit as well, you can use this to test again in the future. Our support team is actively overseeing your case, and we’re here to assist with any additional questions or concerns. Thank you for giving us the opportunity to make this right.
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David C.
Dec 4, 2024
Very Happy Repeat Customer!
I've run 2 sets of tests on SiPhox over the last year. The latest updates to the dashboard are a huge improvement and my coaching and customer service experience has been excellent. I'm going to continue to run these in-between my doctor's visits as I feel like they give me a VERY complete picture of my general health. I adjusted my FSA contributions to get this paid for on pre-tax dollars and while it might seem a bit expensive, its a great value if you compare similar alá carte testing from Labcorp and they don't have all the extras SiPhox does. If you're taking your health super-seriously then this is a great tool for you.
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Jean-Olivier H.
Dec 2, 2024
Excellent service!
Excellent service!
Response from SiPhox HealthDec 4, 2024
Thanks for the great feedback!
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