SimisiennaReviews of simisienna.com

Response from SimisiennaDec 15, 2021

Hi Nicole, Thanks so much for your wonderful feedback 😃! We're so excited to hear that you love our products and the exchange process was easy and hassle free. We would most definitely be glad to have you come back to shop with us. If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your exchanged item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it! Thanks again for being a Simisienna supporter, we really appreciate you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 29, 2021

Hi Mileece, Thanks so much for bringing this to our attention. We are so sorry that your order was not captured correctly and for the overall customer service experience. We would love for you to feel safe and secure when shopping with us, and for that reason we provide the option to create an account when placing an order. This allows our customers to easily manage their orders. However, it seems that your communications may have slipped through the cracks. We would like to refund your order and process your return request. To receive a refund easily and quickly, you can take the items to a Return Bar near you and receive an immediate refund. We will also be glad to provide a return label to assist in sending the items back for a swift refund. Once again, please accept our apology for the poor quality experience you had with us. We strive to do our best to provide excellent quality products and service, and we will continue to do our best to learn and grow from this experience. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 3, 2021

Hi April, Thank you so much for bringing this to our attention. You frustration is understandable and we are so sorry that you have been unable to claim your store credit. Though it is not clear what caused it, it seems there was technical error when the gift card was distributed. However, we have gone ahead and created another one for you, which should be in your inbox already. This one should work and is ready for you to use it. We are investigating why your emails were missed as well, we apologize for that inconvenience. Our Customer Happiness Team is always on standby to assist our customers, so please feel free to reach out to us via our Instagram Page, Web Chat or even Web Form if you would like alternative ways to reach us. Thanks for shopping with us, and we hope that you would still be willing to give us another shot. We aim to please and will do our absolute best to ensure that you enjoy both your clothing and the service from Simisienna. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 2, 2021

Hi Robyn, Thanks so much for bringing this to our attention. We're so sorry that you have yet to receive your bucket hat and have made it a priority to follow up and fast track your order. We have had a few shipping delays due to unforeseen circumstances, so there may be a few items that arrive a bit later than others, however we are working hard to process the remaining backlog. Our Customer Happiness Team will reach out to you with an update as soon as possible, and we will do our level best to make sure that your order is shipped over to you quickly. We truly appreciate your support and want to make sure that all our customers experience quality service when shopping with us. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 3, 2021

Hi Anita, Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can. It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected. We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist. Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaNov 3, 2021

Hi Melanie, Thanks so much for bringing this to our attention. We realize that experiences such as this can really kill the excitement of purchasing beautiful new clothes, and for that we are so sorry. Looking back, it seems your order was affected by a shipping delay issue that occurred due to unforeseen circumstances on our side, which would explain the delay. However, we have since resolved that and are now looking forward to smooth sailing on our orders going forward. We know that at this point there is little we can do to change your past experience with us, but we do hope that you would give us another chance (we sent you a token of our apology via email). Delays such as the one you experienced are not common for us and we strive to always provide excellent quality service. Check out our reviews to hear from other shoppers: https://simisienna.com/a/review/all Thanks for shopping with Simisienna, we would love to get another shot to show you how great the experience can be. 😊 With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaAug 12, 2021

Hi there, Thanks so much for your wonderful feedback 😃! We're so excited to hear that you are killing it in your Isopyrum Breathable Sneakers and we really love to hear that you're getting so many compliments. If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it! Thanks again for being a Simisienna supporter, we really appreciate you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaAug 3, 2021

Hi Jessi! We can't thank you enough for your generous review! We really prioritise being able to give our customers great variety, and above all else, better service. This serves as our fuel to keep thriving in everything we do! ❤❤❤ With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna