SimisiennaSimisienna is an athleisure brand for the fun and funky.
Simisienna (simisienna.com) has 64 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Tonya
Wow. I didn't know they are missing in action. I ordered things a little while ago and received my stuff on time. That's unfortunate cause the had a good thing going on. Was looking for some new stuff. I hope they do the right thing and contact their customers.🙏
Anita
I places an order on 12 October, 2021. According to the tracking app “Route” the item is “waiting for tracking”. In other words, the item hasn’t shipped. I emailed the company twice to ask the status of the order, but I have not received a response. My next course of action is to dispute the charges with my credit card company. I gave this company a 3 stars because I have ordered from them before without any issues.
Response from SimisiennaNov 3, 2021
Hi Anita, Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can. It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected. We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist. Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna
Ebony C.
My outfits are amazing but the sneaker is very low quality. And poorly made. One shoe the sole is not even glued on. And the box it shipped in is the actual shoe box so it was damaged and in bad condition.
Response from SimisiennaJun 18, 2021
Hi Ebony, Thanks so much for being such a great member of the #SimiTribe. We're glad to hear that you are loving all your items and we can be sure that you are looking absolutely stunning in your Simisienna fit! I'm so sorry to hear that your sneakers were below standard, but thankfully I see that you took advantage of our 30 day return policy and your replacement sneakers are on the way right now 😊. Don't forget to tag us on Instagram when you post up pics of your outfits so we can share the love with the rest of the Simisienna family. We'd love to see it ❤️. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna
mylene P.
Poor customer service. My order came from China. I wanted to help my fellow black community by ordering from them. I guess I am helping China. Beware of fake
Response from SimisiennaMay 19, 2021
Hi Mylene, Thanks so much for your feedback and for purchasing from us. We'd like you to know that we are a proudly Black owned company based in New York. We create unique custom designs for our Simisienna line of clothing, which are made in USA and Mexico. We also partner with artisans from around the world in order to provide a great mix of styles and designs for you to enjoy. Our catalog is a vibrant mix of brightly printed athleisure wear and comfortable work out gear. We do our best to make sure that our products are of excellent quality, so please rest assured that you will be well supported if you find that your order was not up to the quality standard that you would desire. You are free to send the item(s) in for an exchange within 30 days if they are damaged or of poor quality, and we will be more than happy to send you a replacement. You can find out more about our Returns and Refunds policy here: https://simisienna.com/pages/returns-refunds Please do not hesitate to contact us at [email protected] and we will be happy to assist you. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna
Karon L.
I ordered one outfit in an additional shirt from Simi Sienna. While the designs are absolutely beautiful, the fabric selection could be better for athleisure clothing. Also the outfit I ordered was black-and-white however the white of the pants was not from the same fabric batch as the jacket. This led to the pants being a more yellow or natural white versus the very clean white of the jacket. I also had a hole in the pocket of the jacket. For the most part stitching and quality of workmanship is decent, but I am disappointed in the overall quality of the garments, as they should have had more stretch and more cotton content being athleisure wear. In addition, the shipping process was confusing and unclear on when I should expect my order. Logistics should be predictable for customers. Shipping took far too long and it did not ship until I contacted them about my order. I love the designs, but I will not be purchasing again. The poor service and lack of quality of the garments for the prices is not acceptable. $150 for an out with a hole in it and mismatched coloring? No thank you.
Response from SimisiennaMay 4, 2021
Hi Karon, Thanks so much for bringing this to our attention, I'm terribly sorry that you had a poor experience when shopping with us. Our printed Simisienna items are all made to order, which means that in some rare cases the items ordered in a set my in fact come from different batches of fabric. While that is definitely not our intention, we would like for our customers to be 100% satisfied with their purchases, which is why we have a simple and comprehensive returns policy which allows you to return any items that you are unhappy with within 30 days of delivery. Please consider sending your items in for an exchange free of charge at our returns center and we can exchange your items here: https://simisienna.returnscenter.com/ As our printed Simisienna athleisure wear is strictly made to order, our orders take 5 - 10 working days to process before shipping out, although it's most common to see orders ship out within less than 5 days. You can then easily keep track of your order status on the tracking link or reach out to our Customer Happiness Team at [email protected] for order status updates. I understand that your experience was less than ideal, and for that I am truly sorry. We are more than happy to process an exchange for you to ensure that you experience the high quality style and comfort that we are always striving for, so please reach out to our team and we would be happy to assist. Your feedback is much appreciated, thank you for taking the time to let us know about your experience and rest assured that we will do our level best to ensure that you experience the best of us going forward. With gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna
