SimisiennaReviews of simisienna.com

Response from SimisiennaAug 3, 2021

Hi Erika, Thanks so much for your wonderful feedback! We are super excited to hear that you love your clothes and we are definitely going to step our game up even more to bring you beautiful designs that make you happy. 😊 We'd love to see your cute outfits too, so please feel free to tag us in your IG stories @simisienna so we can share it with the tribe. 🥰 With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 27, 2021

Hey there. Thanks so much for bringing that to our attention. We're really sorry that you had such a poor experience as we always strive to give our customers the best products and service. I know you must have been excited to receive your cute outfit, so on top of the long wait I'm sure the poor quality of the product was also disappointing and once again, I'm so sorry you had that experience with us. We'd love to make it up to you though, as we do have a great Returns and Refunds policy that allows you to exchange or return any items that you are not happy with within 30 days of delivery. You are able to do that through our Returns Center here: https://simisienna.returnscenter.com/ You can also reach out to our Customer Happiness team at [email protected] and they can help you get that sorted as well. We would really love to make it up to you so please reach out to us and we'll do our best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 7, 2021

Hi Nicole, Thanks so much for your honest feedback. Our sympathies are with you as we truly understand how awful it feels to receive items that weren't as promised in terms of quality. As much as we try to keep it a 100 for you, some factors like manufacturing defects can be out of our control at times and we would like to sincerely apologize to you for for falling short of giving you the most ideal of experiences. We do have accurate size charts for each item on the site so our clients can find their proper measurements. It may be possible that the items you had purchased run small or perhaps have smaller measurements. However, if you would still like to return the items, we have sent you a free return label via the email address used to purchase your items so that you can send them back at no cost to you. Please look out for an email from us and we can gladly get that sorted for you. We truly hope you give us a second chance, and look forward to getting this sorted for you as soon as we can. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 1, 2021

Hi Carmille, Thanks for the generous 5-star review! You're lifting our spirits up over here, sister! We appreciate the positive publicity you had given us. It means a lot to us and the entire #SimiTribe. We continuously strive to serve you better and we're really ecstatic to know that the tribe managed to meet your needs. Thanks for making us who we are and for your trust, we're immensely thankful for amazing customers like you. 😍🙏 —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 1, 2021

Hi Sandyha, Thanks so much for your honest review about your experience. I'm so sorry to hear that you were not happy with the quality of your order. We absolutely understand your feelings of frustration as we, too, have experienced something of this sort when ordering online. We do feel genuinely sorry for the inconvenience you had went through with this order. With regards to shipping, unfortunately due to the fact that we cover the shipping cost of the item in order to provide free shipping, we are unable to cover the cost of returns. However, you are more than welcome to reach out to Jessica, our highly competent Customer Happiness Representative who is currently assisting you, to follow up on the status of your return. As per the items of poor quality you've received, we're happy to tell you that we grant refunds, no questions asked, for items that did not satisfy our customers. You can rest assured we will inform the suppliers responsible for the incident and will be added to the list of suppliers we will possibly be cutting off of our business. We are looking forward to a better future with you. We know this has been stressful for you, but we see this as an opportunity for growth. Thank you for supporting us and allowing us the opportunity to grow and improve. —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 28, 2021

Hi Chestina, Thanks so much for your honest feedback, and for bringing this to our attention. I've had a look and it seems your order for the Breathable Sneakers had been delayed in production due to a technical issue at the manufacturer. However, we have since rectified the issue and your order is in production and on it's way to you as we speak. Please kindly note that your order is currently being fast tracked and should be shipped anytime soon. We understand that you were looking forward to receiving your order before you left on holiday and for that we immensely apologize for the delay. We have made sure to correct the issue that caused your items to be delayed in the first place and will do our best to ensure that you receive your order as soon as possible. We'll be sure to send a tracking link and updated shipping information as soon as your order ships out. Thanks so much for your patience as we work to get this sorted for you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 22, 2021

Hi Shane, Thanks so much for your feedback, and I'm sorry to hear that you were unsatisfied with your ISOPYRUM Breathable Sneaker. We do our level best to make sure that all our Simisienna items are of the highest quality, and so we are definitely going to make sure we double down on ensuring all our products are both stylish and comfortable. To do so, we have a very flexible 30 day returns and refund policy that entitles you to a refund or a return within 30 days of receiving your item. You can find this on our website here: https://simisienna.com/pages/returns-refunds You can also send return your shoes through our Returns Center, which you can access here: http://simisienna.returnscenter.com/ or reach out to our Customer Happiness team at [email protected] and one of our Customer Happiness reps will be happy to assist. Please rest assured that we will do our very best to assist you and make sure that your replacement order is up to standard, so feel free to reach out to us any time and we will be glad to help. Once again, thanks for your support and we really look forward to helping you get the best quality Simisienna style and comfort. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 18, 2021

Hi Ebony, Thanks so much for being such a great member of the #SimiTribe. We're glad to hear that you are loving all your items and we can be sure that you are looking absolutely stunning in your Simisienna fit! I'm so sorry to hear that your sneakers were below standard, but thankfully I see that you took advantage of our 30 day return policy and your replacement sneakers are on the way right now 😊. Don't forget to tag us on Instagram when you post up pics of your outfits so we can share the love with the rest of the Simisienna family. We'd love to see it ❤️. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna