SimisiennaReviews of simisienna.com

Response from SimisiennaJun 9, 2021

Hi Robin, Thank you for sharing your feedback. We are proudly Black owned and our headquarters are out in New York City. Our products are a combination of custom designs created under the Simisienna brand as well as high quality athleisure products from our partner artisans and manufacturing partners. Please rest assured that we take quality control very seriously and always make sure to work with high quality manufacturers for all of our items. However, should you find that the quality of the item you ordered is not to your liking, you are more than welcome to send it in for an exchange within 30 days of receipt and we will gladly send you a replacement pair at no cost to you. You can find our Returns Center here: https://simisienna.returnscenter.com/ or email us at [email protected] and one of our Customer Happiness Reps will gladly assist. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 8, 2021

Hi there! Thank you for being honest with your experience with us. We would like to sincerely apologize for the less than impressive quality items you had received from us. We always do our best to ensure that our customers get great service and quality items, so our Returns and Refunds policy allows us to either exchange your order or provide you with a refund if you are not happy with the quality of the items as long as the return is within 30 days of receipt of your order. You can opt to do that yourself through our Returns Center here: http://simisienna.returnscenter.com. Alternatively you can always email our Customer Happiness team to assist you at [email protected] with your order number and we can get that sorted for you. I know that your experience was less than ideal, however we want to at least make the experience a little better for you. We are hoping to hear back from you again soon so we can sort the problem out. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 8, 2021

Hey Tracy! Thanks so much for sharing that wonderful feedback, we are super excited to hear that you are loving your Simisienna prints. More specifically, we're glad to hear the words "comfy" and "stylish" in the same sentence because that's all we aim to do with our designs so if you love it, we love it! Don't forget to tag us on Instagram so the whole #SimiTribe can see your cute fit, Sis! We'd love to feature you in our stories. Thanks once again for your continued support. We really appreciate you ❤️ With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 9, 2021

Hi Tameika, Thanks so much for your positive feedback. You must be the flyest lady on the block with all your colorful Simisienna leggings 🔥 We can't wait to see it! Please tag us on Instagram with your cute fit so we can share your outfit with the rest of the #SimiTribe. Once again, thanks so much for your continued support. The whole team is thrilled that you are loving the work that we do. It's word of encouragement like yours that keep us going and growing, so we truly appreciate you, sis! With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 9, 2021

Hey Fabiola! Thank you so much for sharing this feedback. We're super excited that you are loving the Simisienna brand and everything we do. We are truly doing the best we can to provide great designs and a great experience, so to hear that you are getting the best of the brand is really exciting for us. I'm pretty sure you are killing it in your Marygold Set and if you can, please tag us on your pics in Instagram so we can share the love with the rest of the #SimiTribe. We'd love to see it. With Gratiude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMay 19, 2021

Hi Mylene, Thanks so much for your feedback and for purchasing from us. We'd like you to know that we are a proudly Black owned company based in New York. We create unique custom designs for our Simisienna line of clothing, which are made in USA and Mexico. We also partner with artisans from around the world in order to provide a great mix of styles and designs for you to enjoy. Our catalog is a vibrant mix of brightly printed athleisure wear and comfortable work out gear. We do our best to make sure that our products are of excellent quality, so please rest assured that you will be well supported if you find that your order was not up to the quality standard that you would desire. You are free to send the item(s) in for an exchange within 30 days if they are damaged or of poor quality, and we will be more than happy to send you a replacement. You can find out more about our Returns and Refunds policy here: https://simisienna.com/pages/returns-refunds Please do not hesitate to contact us at [email protected] and we will be happy to assist you. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMay 19, 2021

Hi Nicole. Thanks so much for the positive feedback! We are super excited that you love your purchase and are so happy that you are happy 😊 We do our very best to ensure that we provide fresh designs that are stylish and comfortable so that our customers look great and feel great, so we would love to see you in your new Simisienna outfit. If you can, please share your pics with us on our Instagram page @simisienna so that we can feature you on our pages too. We'd love to share those pics with the rest of the Simisienna Tribe. Once again, we're super excited that you're happy, and thank you so much for your support. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMay 19, 2021

Hi Dorette, We're so excited to hear your feedback! Our aim is to create funky fashion designs that are both comfortable and stylish and when we hear that you are loving what we do, that motivates us even further. This is a real win for the Simisienna team so we'd really like to thank you for your support. Please feel free to tag us on Instagram in your new Simisienna fit so we can share the love with the rest of the SimiTribe. We'd love to see it 😊. Once again, thanks for your support, we really appreciate you. With Thanks, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna