SimisiennaReviews of simisienna.com

Response from SimisiennaApr 4, 2022

Hi Nicole, Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can. It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected. We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist. Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJan 19, 2022

Hi Carrie-Janelle, Thanks so much for your honest review about your experience, and for bringing this to our attention. We're really sorry that you had such a poor experience as we always strive to give our customers the best products and service. I know you must have been excited to receive your cute outfit, I'm sure the poor quality of the product was disappointing, I'm so sorry you had that experience with us. We'd love to make it up to you though, as we do have a great Returns and Refunds policy that allows you to exchange or return any items that you are not happy with within 30 days of delivery. You are able to do that through our Returns Center here: https://simisienna.returnscenter.com/. You can be rest assured that we will inform the suppliers responsible for the incident and they will be added to the list of suppliers we will possibly be cutting off from our business. I also want to apologize for the package having such stench on it, this must have happened during the shipping, which unfortunately we had no control over. We are looking forward to a better future with you. You can also reach out to our Customer Happiness team at [email protected] and they can help you get that sorted as well. We would really love to make it up to you so please reach out to us and we'll do our best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 27, 2021

Hey there. Thanks so much for bringing that to our attention. We're really sorry that you had such a poor experience as we always strive to give our customers the best products and service. I know you must have been excited to receive your cute outfit, so on top of the long wait I'm sure the poor quality of the product was also disappointing and once again, I'm so sorry you had that experience with us. We'd love to make it up to you though, as we do have a great Returns and Refunds policy that allows you to exchange or return any items that you are not happy with within 30 days of delivery. You are able to do that through our Returns Center here: https://simisienna.returnscenter.com/ You can also reach out to our Customer Happiness team at [email protected] and they can help you get that sorted as well. We would really love to make it up to you so please reach out to us and we'll do our best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJul 7, 2021

Hi Nicole, Thanks so much for your honest feedback. Our sympathies are with you as we truly understand how awful it feels to receive items that weren't as promised in terms of quality. As much as we try to keep it a 100 for you, some factors like manufacturing defects can be out of our control at times and we would like to sincerely apologize to you for for falling short of giving you the most ideal of experiences. We do have accurate size charts for each item on the site so our clients can find their proper measurements. It may be possible that the items you had purchased run small or perhaps have smaller measurements. However, if you would still like to return the items, we have sent you a free return label via the email address used to purchase your items so that you can send them back at no cost to you. Please look out for an email from us and we can gladly get that sorted for you. We truly hope you give us a second chance, and look forward to getting this sorted for you as soon as we can. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaJun 22, 2021

Hi Shane, Thanks so much for your feedback, and I'm sorry to hear that you were unsatisfied with your ISOPYRUM Breathable Sneaker. We do our level best to make sure that all our Simisienna items are of the highest quality, and so we are definitely going to make sure we double down on ensuring all our products are both stylish and comfortable. To do so, we have a very flexible 30 day returns and refund policy that entitles you to a refund or a return within 30 days of receiving your item. You can find this on our website here: https://simisienna.com/pages/returns-refunds You can also send return your shoes through our Returns Center, which you can access here: http://simisienna.returnscenter.com/ or reach out to our Customer Happiness team at [email protected] and one of our Customer Happiness reps will be happy to assist. Please rest assured that we will do our very best to assist you and make sure that your replacement order is up to standard, so feel free to reach out to us any time and we will be glad to help. Once again, thanks for your support and we really look forward to helping you get the best quality Simisienna style and comfort. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna