SimisiennaReviews of simisienna.com

Response from SimisiennaApr 4, 2022

Hi Nicole, Thanks so much for bringing this to our attention. I am so sorry to hear that your order was delayed for such a long time. We appreciate that this is both frustrating and inconvenient, and we hope to make it up to you as best we can. It seems your order was placed around the time when we were facing shipment delays due to unforeseen circumstances, and unfortunately your order was affected. We have since taken steps to resolve that issue and all those delayed orders are moving swiftly through the pipeline. However, we'd like to make a special effort to fast track your order and do a little investigating to see how best to help you. Please look out for an email requesting more info so that we can assist. Once again, we are so sorry that you had such an experience with us. We hope you don't hold this against us as your previous experiences with us reflect the level of quality service we pride ourselves on. We'll do our level best to make it up to you. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMar 20, 2022

Hi Debprah, Thanks so much for your wonderful feedback 😃! We're so excited to hear that Jessica was very helpful with answering your questions. You can always order a medium size once you are ready. Thank you for your continuous patronage and support. If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it! Thanks again for being a Simisienna supporter, we really appreciate you. With Gratitude, Sandra

Response from SimisiennaMar 12, 2022

Hi Sheryl, Oh Wow, Thanks so much for your wonderful feedback 😃! We're so excited to hear all these wonderful feedback that you love our products and our response time was quick. Thank you for your continuous patronage and support. If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it! Thanks again for being a Simisienna supporter, we really appreciate you. With Gratitude, Sandra —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMar 12, 2022

Hi Treva, Thanks so much for your wonderful feedback 😃! We're so excited to hear all these wonderful feedback that you love our products. Thank you for your continuous patronage and support. If you don't mind, you can share your cute Simisienna looks with us on our IG page @simisienna as soon as you receive your item and we can showcase your stylish self to the rest of the #SimiTribe. We'd love to see it! Thanks again for being a Simisienna supporter, we really appreciate you. With Gratitude, Sandra —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna

Response from SimisiennaMar 8, 2022

Hi Anna, Thanks so much for bringing this to our attention. We are so sorry that you are yet to receive your order and for the overall customer service experience. I completely understand the frustration and would like nothing but to help to have this resolved for you in no time, so here are a few steps we would need you to follow to move it forward as soon as possible. We'd like to request for you to please open a case with your local post office so that they can have the local police look into it to prevent precedence. We would also need a copy of the proof that you have done this, for documentation purposes; so please kindly send us a photo of the case report once completed. Once we have received this, we will process and go ahead with either a refund or send you a replacement of your items. Once again, please accept our apology for the poor quality experience you had with us. We strive to do our best to provide excellent quality products and service, and we will continue to do our best to learn and grow from this experience. With Gratitude, —The Simisienna Customer Happiness Team E: [email protected] W: www.simisienna.com IG: @simisienna