Hey Mika,
Thanks so much for your positive feedback! We're so happy to hear that your feeling cute AND comfortable in your new Simisienna outfit 😃. That is the main motivation behind our brand so we are loving that you get to experience the best of Simisienna.
Don't hesitate to tag us in your pics on Instagram so that we can all see your cute and comfortable set😉. We can share that with the rest of the #SimiTribe and spread the love.
We're so thankful for your support and the whole team is excited to see how happy you are with your items. Thanks for being a part of the community once again, Mika.
With Thanks,
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
LV
Letrell & V.
Excellent quality
Excellent quality. Bold and beautiful. Makes me feel like the Black Queen I am. The joggers are so comfy. And the leggings make my ass look plump and juicy. I should’ve gotten a medium in the jacket but I do like the oversized look of the large. Can’t wait to order again.
Response from SimisiennaMay 19, 2021
Hi Letrell & Vaughn,
You are definitely a Black Queen and we love to see it 😍! Our team is super excited to hear that you love your Simisienna outfit and we are now even more super charged to continue creating great design.
Please feel free to share your pics with us on our Instagram profile, we'd love to see you in your new fit ❤️.
Thanks once again for your support and for sharing the love. We really appreciate you.
With Thanks,
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
TW
Tiara W.
Loved my material
Loved my material
Response from SimisiennaMay 19, 2021
Hi Tiara,
We are so excited to hear that you love your new Simisienna items ❤️.
We strive to create high quality designs that are both stylish and comfortable, so we are really happy to hear that you are loving your new Simisienna look!
Please feel free to share your pics with us on Instagram so we can see you in your cute outfit. We'd love to feature you on our profile and share the love with the rest of the #SimiTribe 😉.
Once again, thank you so much for supporting us and for sharing this wonderful feedback, we are so happy that you are a part of the community and we really appreciate you.
With Thanks,
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
TH
tavina H.
I am still waiting for information on…
I am still waiting for information on how to return an item. It's been at least three weeks. I keep getting emails but no one is giving me direct directions on how to return these items. They have very cute pieces on the site, even purchase a pair of sneakers that were cute, however customer service could be better. Also the clothing items or not the material they appear to be online.
Response from SimisiennaMay 4, 2021
Hi Tavina,
I'm so sorry to hear that you had a bad experience with your order. Thank you for bringing this to our attention.
We try our best to make it simple to communicate with us, as well as return orders through our self service returns center which you can find here: https://simisienna.returnscenter.com/
You are also welcome to email our Customer Happiness team on [email protected] with your order number and email address, and our friendly Customer Happiness reps will be happy to assist you.
We also do our best to make sure that the information on the site is as accurate as possible, taking every opportunity that we have to create our own content with as much of inventory as possible in order to clearly show customers what to expect.
Thank you so much for giving us a chance and supporting our brand. We are truly sorry that you had a poor experience and are consistently striving to do our best to provide our customers with quality service and products.
Please feel free to reach out to our team to help you get that return sorted and we will be glad to assist.
With Thanks,
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
KL
Karon L.
Great designs, poor service and quality
I ordered one outfit in an additional shirt from Simi Sienna. While the designs are absolutely beautiful, the fabric selection could be better for athleisure clothing. Also the outfit I ordered was black-and-white however the white of the pants was not from the same fabric batch as the jacket. This led to the pants being a more yellow or natural white versus the very clean white of the jacket. I also had a hole in the pocket of the jacket. For the most part stitching and quality of workmanship is decent, but I am disappointed in the overall quality of the garments, as they should have had more stretch and more cotton content being athleisure wear.
In addition, the shipping process was confusing and unclear on when I should expect my order. Logistics should be predictable for customers. Shipping took far too long and it did not ship until I contacted them about my order.
I love the designs, but I will not be purchasing again. The poor service and lack of quality of the garments for the prices is not acceptable. $150 for an out with a hole in it and mismatched coloring? No thank you.
Response from SimisiennaMay 4, 2021
Hi Karon,
Thanks so much for bringing this to our attention, I'm terribly sorry that you had a poor experience when shopping with us.
Our printed Simisienna items are all made to order, which means that in some rare cases the items ordered in a set my in fact come from different batches of fabric. While that is definitely not our intention, we would like for our customers to be 100% satisfied with their purchases, which is why we have a simple and comprehensive returns policy which allows you to return any items that you are unhappy with within 30 days of delivery.
Please consider sending your items in for an exchange free of charge at our returns center and we can exchange your items here: https://simisienna.returnscenter.com/
As our printed Simisienna athleisure wear is strictly made to order, our orders take 5 - 10 working days to process before shipping out, although it's most common to see orders ship out within less than 5 days. You can then easily keep track of your order status on the tracking link or reach out to our Customer Happiness Team at [email protected] for order status updates.
I understand that your experience was less than ideal, and for that I am truly sorry. We are more than happy to process an exchange for you to ensure that you experience the high quality style and comfort that we are always striving for, so please reach out to our team and we would be happy to assist.
Your feedback is much appreciated, thank you for taking the time to let us know about your experience and rest assured that we will do our level best to ensure that you experience the best of us going forward.
With gratitude,
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
AS
Asa
Love My African Print Work Out Set
I purchased a workout set (top and pants). I was worried as this was my first purchase, but everything was so top-notch. Shipping was quick, great product and quality, super unique and well made! The label is printed into the fabric so it won't bother you - such a cool detail and there is a hidden pocket in the back of the pants for small items you may want to carry. Will definitely be purchasing again!!
Response from SimisiennaMar 17, 2021
Hi Asa,
We're so glad that you are happy with your outfit! Hopefully this will help you enjoy your workouts just that much more ❤. Our design team is also really excited to hear that you love their work, so we'll keep doing out best to bring you unique and comfortable fashion.
Thanks so much for your positive feedback, we really appreciate you.
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
AM
Amanda
I couldn't be more pleased with my…
I couldn't be more pleased with my purchase! Great fit and quality. True to size.
Response from SimisiennaMar 17, 2021
Hi Amanda.
We're so excited to hear that you are loving your purchase! We do our best to make sure that our items are excellent quality and unique too, so when we hear that our customers are loving it we get motivated to be even better.
Thanks so much for your support. We really appreciate it here at Simisienna.
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
CB
C B.
Great Quality!!!!!!!
Great Quality!!!!!!!! Bright Colors. True to size. Love the suit.
Response from SimisiennaMar 17, 2021
Hey there.
We absolutely love that you love your outfit! We're excited about redefining athleisure wear and it's customers like you who really make this vision possible, so thank you so much for your support ❤.
We really appreciate you and trust we will keep doing our best to become better and better.
—The Simisienna Customer Happiness Team
E: [email protected]
W: www.simisienna.com
IG: @simisienna
